Karleen Mussman Email & Phone Number

www.khrconsultinggroup.com. KHR provides Fractional Chief HR / People Officer services, HR consulting services and on-demand advisory sessions. KHR is pleased to have worked with some amazing clients in 2023 and 2024:• Fractional CHRO for a national cybersecurity company.• Fractional CHRO for a VC-backed, startup digital identity verification company.• Executive Coaching, change management, and M&A consulting to a premiere, specialized, higher education institution.• HR Consulting for a housing and urban development company.• HR Consulting for a large, regional hospital / healthcare system and full-service medical center.

New Providence, New Jersey, Us

Business Leader / Chief People Officer / Chief Human Resources Officer / HR Strategist. Strategic executive leader who can establish trust quickly with executive teams; and then scale, raise capability, and attract and retain talent in organizations that are going through change, growth, or transformation. Experience at VC & PE backed companies and significant M&A experience (due diligence and integrations). Large corporate and professional services experience in the public, private, and partnership domains.Multi-industry experience (technology start-ups, investment banking, energy, public accounting, transformative healthcare, multi-site healthcare, management consulting, executive search, higher education). Lead transformational change and culture alignment. Attract, develop, and retain top talent that achieves business goals. Build employee culture / company brand. Deliver strategy and results around diversity, inclusion, belonging, and equity. Expert in all areas of HR (employee relations, compensation, & benefits design, learning & development strategy, corporate university design & implementation, growth and transformation, and crisis management). Multi-site, geographically disperse workforce management experience. Juggle multiple priorities / shift gears depending upon the business strategy. Multifunctional leadership: executive team, board roles, functional HR leader; as well as Communications, Marketing, Employee Health Services, Facilities, Office Management, Travel, and Procurement. Metrics/analytical focus. Coach and advisor to CEOs, leadership teams, HR teams, and employees.

Tigard, Oregon, Us

ZOOM+Care provides on-demand urgent care, primary, and specialty care in a patient-focused, healthcare services company. ZOOM+Care was formerly PE-backed and later acquired by Peace Health. Chief People OfficerReported to the CEO. Lead HR role in an entrepreneurial, fast growing start-up environment. ZOOM+Care is a cutting- edge company focused on transforming healthcare. Built HR to be strategic, operational, confident, and effective in a fast-moving, entrepreneurial environment. Led HR during rapid growth (450 to 1,000 people), multi-site expansion into 15 locations across 3 new markets in 8 months, including launch of virtual behavioral health service line. All efforts centered around value-creation for the company. Led executive reward and LTI re-design strategy. Designed a diversity, equity, inclusion and belonging strategy as a strategic business imperative. Designed and implemented simplified performance management approach and new leadership competency model to focus on accountability for financial results, growth, and expansion. Implemented new talent acquisition system to engage targeted candidates more efficiently. Led Kronos implementation (HRIS, Performance Management, and Compensation) to accommodate growth, produce better analytics, and reduce manager time spent on processes by 50%. Designed and implemented organization structure changes needed for rapid growth and expansion. Build employer brand awareness to attract qualified candidates. Completed a successful compensation equity analysis. Designed and implemented time off, holiday, and sabbatical program to better support clinicians. Managed hourly, per-diem, shift-based compensation programs. Designed workplace of the future post-Covid. Improved manager and leader capability through implementation of Leadership Essentials 101 and coaching. Co-led all company communications, occupational health, workplace of the future initiative, Green Team, and Sustainability Team.

Chicago, Il, Us

Chief Human Resources Officer for Top 15 global accounting and consulting firm. Delivered a people strategy to serve the business during a time of industry consolidation, change, growth and transformation of the organization. Grew company from 2,800 to 4,000 people in four years. Delivered talent for new markets and entry into new countries. Built the HR function to scale for growth and change. Increased employee engagement and retention. Made improvements in HR technology and service delivery. Delivered a stellar employer brand and employee value proposition. Led world-class merger and integration activities. Valued member of the HR, Board, and Management Teams.

Chicago, Il, Us

Rebuilt the HR function, raised capability and results in talent acquisition, compensation, leadership development, benefits, and employee relations. Led partner compensation re-design to improve cross-selling and collaboration between partners, with full approval of the Board. Compensation committee and public board experience. Increased employee engagement during a period of significant change by clear communications, focus on business results, and listening to and responding to what employees needed to be successful. Created a metrics driven approach for fact-based conversations with the board on human capital matters.

Chicago, Illinois, Us

Implemented changes in the HR structure and build capability. Partnered with leadership to advance collaboration and communication through a matrixes approach to managing geographies and service lines. Led diversity and inclusion efforts with focus on inclusion, belonging, advancement, recruitment, and leadership appointments.

London, England, Gb

Primary HR leader supporting BP Americas during Deepwater Horizon. Managed 300, with ten direct reports. Played key leadership role during time of crisis and transformation. Massive re-design of functions and talent and leadership changes. Resolved significant employee relations and leadership challenges during the world’s worst environmental disaster. Built litigation and compliance team organization structures and teams to handle the Deepwater Horizon legal proceedings (hired 200+ lawyers within 6 months). Led executive and campus recruitment teams and processes across the Americas (1600+ hires per year). Legal, Tax, Finance, HR, Audit, Compliance and Ethics, Risk, Regulatory, IT, Safety and Security, Government and Public Relations. HR leader for the gas trading desks globally, as well as the supply chain and distribution teams for the gas business at BP. Managed 150, with six direct reports. Introduced use of metrics and talent planning to leadership and HR teams, resulting in increased efficiency of managing executive and leadership transitions and enabled fact-based decision making. Saved $8M in year two through more efficient delivery of learning, improvements in HR capability, and talent management strategies, including recruitment approaches, redundancy processes, and re-organization of several business areas and functions. Worked side by side with a court appointed Monitor following a propane trading incident. All compensation, bonus, performance management, and employee relations procedures and approaches were approved and supported by the Monitor in their monthly reports to the SEC. This work was central to the business being allowed to continue to operate in the United States.

Executive Director, HR, Transaction Banking Group, Americas. (2005-2007)Head of HR for a large, $2B business unit in the investment/wholesale bank. Managed 125, with five direct reports. Led integration of Latin America into the Transaction Banking business unit during a period of transformation at the bank. Successfully integrated Latin America into the business unit through change management, communication, relationship and trust building with executive team and employees. Delivered a unit-wide performance, compensation, and bonus approach in year one. It was successful because of trust-building and clear communication.SVP and Global Head of HR, Global Trade and Advisory Group (2001-2004). Head of HR for the global trade and advisory, cash management, and card businesses. Managed 250 with six direct reports. Led the consolidation of separate trade business units globally into one P&L for the business unit and the HR function, during a period of intense change and transformation. Built first offshore unit of the bank in Chennai, India to provide transaction processing operations 24/7. Hired first 200 employees into the call center in Chennai. Reduced labor costs in Europe by $100M over 3 years through offshoring, worker’s council negotiations, and effective strategies to reduce headcount in several European countries while avoiding litigation.

New York, Ny, Us

HR Director for start-up, VC-backed digital marketing firm. Built management team and HR function from the ground up. Recruited hundreds of talented technology and creative partners and directors in a short period of time to deliver the business strategy. Created on-boarding, employee relations / grievance procedures, performance management, wellness, and benefits programs for the company. True startup experience.

Paris, France, Fr

Global Head of Talent Acquisiton - experienced hires and university recruitment programs (MBA, undergraduates, intern programs). Led global recruiting team to deliver partner, associates, and manager talent to the Gemini Consulting division of Cap Gemini. Met financial and hiring goals year after year and managed on boarding, staffing, offer process, background checks, and all other activities related to campus and experienced hiring across multiple countries and from universities and institutions around the world.

Executive Education Program, Business Administration And Management, General

Certification, Senior Hr Leadership Programme

"The Hr Business Partner" Executive Education Program

Master Of Science (Ms), Global Human Resources

Year Abroad, Spanish Language And Literature

Bachelor'S Degree, Psychology And Spanish Language And Literature