Karlen Alexander Email and Phone Number
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P&L ACCOUNTABILITY / SALES & BUSINESS DEVELOPMENT / DRIVING CLIENT SATISFACTION / ACCOUNT MANAGEMENT / PROCESS ENGINEERING / BUILDS & LEADS STRONG TEAMS / PROGRAM MANAGEMENT– Top performing and results-driven Operations and Strategic Planning Executive with broad based expertise building and leading effective strategies for revenue production, client satisfaction, NPS gains, operations management, and team leadership in high-visibility, highly competitive markets. – Expertise in leading teams of professionals in the implementation of effective strategies that improve productivity while meeting operating and revenue targets; with Dell Inc., oversees project and program managers, engineers, and installation consultants engaged in the onboarding of enterprise clients to an information security services platform. – A demonstrated record of success establishing relationships and motivating teams to produce consistent results across Sales, Marketing, and Business Development, with Corporate Finance and P&L accountability.– An effective communicator who leverages true passion and an unwavering commitment to excellence to launch, build, and lead highly effective business strategies, consistently producing positive results. CORE COMPETENCIES: Running Global Operations, Building Strong Teams, Process Improvement, Strategic Leadership, Driving Substantial Revenue Gains, Managing Enterprise Account Relationships, Expertise in Information Security and Information Technology, Experience in Business Development and Sales, Expertise in Consultative Sales Methodologies, Delivering Superior Client Support & Service, Leading Account Penetration, Proposal Development
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Chief Information OfficerCalvetti Ferguson May 2022 - PresentHouston, Texas, Us
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Director Of Network Deployment ServicesDell Mar 2012 - Feb 2014Round Rock, Texas, Us★ Managed 40 direct reports and an additional 100 employees across 15 countries engaged in Network Deployment; stood up this capability following the 2011 acquisition of Force10 Networks.★ Served an integral role supporting the Force10 and PowerConnect networking product lines, as well as the SonicWALL firewall.★ Developed strategies, structured offers, and provided guidance with respect to the pursuit of specific markets and offers; overall, contributed to a spike in revenue from $400K to $40MM.★ Improved the performance of global network deployment, securing and executing large-scale client engagements with school districts, credit unions, and major retail companies.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT DELLDell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. -
Global Command Center Chief Of StaffDell Jul 2011 - Feb 2012Round Rock, Texas, Us★ Oversaw operations at the monitoring and escalation point for all Dell Global Support Services, with accountability for strategic planning, fiscal performance, headcount, and performance.★ Assumed a support role as the Executive Assistant to the Command Center Executive Director.★ Served as the single point of contact for all new services, solutions, and acquisitions.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT DELLDell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.
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Itil Service Design Lead - Service CatalogDell Feb 2008 - Jul 2011Round Rock, Texas, Us★ Credited with designing and implementing the Dell Global Services Catalog; introduced governance processes to maintain the information within the Service Catalog.★ Directed the gathering of business requirements, IT development, and the acquisition of approval and buy-in from multiple stakeholders at all levels of the organization.★ Ensured the proper and timely implementation of the ITIL v3 framework, working with other process owners.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT DELLDell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.
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Solution PrincipalDell Mar 2007 - Jan 2008Round Rock, Texas, Us★ Developed and delivered proposals to secure Managed Services agreements with Global 500 businesses.★ Generated over $100M in revenue, focusing on securing business with accounts throughout Seattle; worked with clients that included Microsoft, Boeing, and Weyerhaeuser.★ Reviewed operations to identify opportunities to improve account penetration, lower costs, and increase margin.★ Successfully directed multiple concurrent projects, resolving critical issues and providing superior client support and service.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT DELLDell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.
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Senior Solution ArchitectDell Jun 2005 - Feb 2007Round Rock, Texas, Us★ Created Managed Client and Managed Deployment Service responses in support of Large Business and Global Segments clients.★ Reviewed RFPs and RFQs, working with clients to build requirements and cost models.★ Delivered proposals and presentations that formed the foundation of a $50MM revenue stream.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT DELLDell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.
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Principal Member Of Technical StaffSbc Labs Oct 2004 - May 2005Dallas, Tx, UsResponsible for managing the efforts of resources assigned by SBC Laboratories in support of the first phase of Project Lightspeed (activities coordination, timeline administration, reporting). In this position I employed my project management skills to meet the aggressive due dates for trial and commercial deployment of an FTTx based IPTV service, met regularly with Members of Technical Staff to stay abreast of specific technologies being deployed in the network, coordinated with key partners (Microsoft and Alcatel), and reported bi-monthly to the SBC Executives and the President of SBC Labs on all Labs schedules, milestones, due-dates and identified roadblocks. -
Senior Project ManagerSbc Labs Apr 2000 - Sep 2004Dallas, Tx, UsResponsible for implementing complex and multi-site network installations, assuming ownership of the customer relationship from the Account Team until the completion of the project, and reported both the financials and progress of all projects to executive management. Specific duties included staying current on the latest operational procedures and responsible groups and any relevant new product and service offerings, acting as the single point of contact for the customer, reviewing the proposed solution, setting high-level expectations with account teams and the customer, managing cross-functional teams to complete project deliverables, managing and maintaining baseline financial models and updating the information with actual revenue and costs as incurred, and ensuring that projects met both the expectation of the customer and the financial objectives of the company.
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President And Co-OwnerPhase 1 Electronics Dec 1992 - Mar 2000Phase 1 was an independent security, cabling, and communication control system provider with offices in Lubbock and El Paso, Texas and Albuquerque, NM. As co-founder and General Manager in charge of the day-to-day operations, I handled the management of all non-sales employees, quotes issuance for complex sales opportunities, and the creation of monthly customer billing statements. I also managed accounts receivables and customer service for the company.
Karlen Alexander Skills
Karlen Alexander Education Details
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Texas Mccombs School Of BusinessGeneral -
Texas Tech UniversityElectrical And Electronics Engineering
Frequently Asked Questions about Karlen Alexander
What company does Karlen Alexander work for?
Karlen Alexander works for Calvetti Ferguson
What is Karlen Alexander's role at the current company?
Karlen Alexander's current role is Chief Information Officer at Calvetti Ferguson.
What is Karlen Alexander's email address?
Karlen Alexander's email address is ka****@****rks.com
What is Karlen Alexander's direct phone number?
Karlen Alexander's direct phone number is +151242*****
What schools did Karlen Alexander attend?
Karlen Alexander attended Texas Mccombs School Of Business, Texas Tech University.
What are some of Karlen Alexander's interests?
Karlen Alexander has interest in Children.
What skills is Karlen Alexander known for?
Karlen Alexander has skills like Program Management, It Service Management, Data Center, Telecommunications, Itil, Enterprise Software, Cross Functional Team Leadership, Networking, Solution Architecture, Pmp, It Strategy, Management.
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