Karlene Santiago Email & Phone Number

• Promote community involvement among OUC employees• Develop monthly, quarterly, and/or annual reports of employee volunteer activity• Identify community relations opportunities or issues in OUC’s service territory• Provide company-wide support for community related initiatives. • Aid in the development, production and distribution of support and promotional materials • Represent OUC in the community

• Promote community involvement among OUC employees• Develop monthly, quarterly, and/or annual reports of employee volunteer activity• Identify community relations opportunities or issues in OUC’s service territory• Provide company-wide support for community related initiatives. • Aid in the development, production and distribution of support and promotional materials • Represent OUC in the community

• Updated & maintained statistics for Gallup survey• Assisted in coordinating computer & compliance training classes • Reached out to local high schools and colleges promoting OUC as an employer brand of choice• Assistant liaison between OUC & Orange County COMPACT Mentoring program• Responsible for processing new hire paperwork • Conducted background checks & skills assessments for potential new hires• Screened resumes and applications for various positions• Prepared regret letters for applicants who did not qualify • Practiced safety sensitive issues daily • Maintained & updated new applications into the JD Edwards One World system• Updated & tracked employees’ attendance to training classes into Conductor • Supported staffing division (greeting guests, answering telephones, assisting employees and customers, filing, making copies, typing and creating various documents, etc.) • Created spreadsheets (budget reports, statistics, end of fiscal year reports, etc.)

• Young professionals under 40 within Central Florida • Make a positive and lasting impact in our community • Commited to service and philanthropy• Inolved in volunteering • Involved in networking • Involved in professional development opportunities

• Regularly participated in scouting events for new talent• Coordinated orientation arrangements for new talent accepted into the agency• Responsible for collecting, following up, and forwarding data to team members• Created document for payment of new and upcoming talent tools• Responsible for vouchering payments, handling monies, and verifying payments• Demonstrated excellent customer service and closing skills• Consistently spoke Spanish and English in front of large audiences promoting the company

• Illustrated excellent oral communication skills in awareness presentations to the community• Satisfactorily completed planning and organizational developments upon request• Acted as a team leader for training/development purposes• Researched, planned and prepared events based upon activity request • Consistently responded to and resolved student’s requests for general academic concerns• Practiced safety sensitive issues• Prepared expense reports for activities planned • Supporting academic/student services with daily office tasks (ie; greeting guests, answering telephones, assisting students/customers, filing, making copies, typing and creating various documents, etc.)

Ba, Interpersonal/Organizational Communication

Aa, General Studies