Front Desk Agent
CurrentWelcome guests to the property, anticipate guest needs, respond attempt to resolve guest complaints in alignment with S.H.O.W. Service Basics, deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs, enhance guest experience through offering upgraded accommodations when available, reach out to housekeeping and other related departments to meet guest expectations and special requests and/or needs, ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finishPerform other job-related duties as requested.
