Karl Evans Email & Phone Number

Empowering businesses with tailored solutions for sustainable growth.Our teams are committed to offering more than just outsourcing – we provide a complete service designed to help companies thrive. Whether it’s through expert advice, strategic guidance, or the right mix of resources, we’re here to drive long-term success. Our mission is to partner with businesses, understand their unique challenges, and deliver solutions that make a real impact. It’s about being the support they need, when they need it, to fuel their growth and build lasting success.

Göteborg, Västra Götaland, Se

Support Solutions at Sigma Technology Operating from sites in Göteborg, Bengaluru, Hyderabad and Orlando., an organisation dedicated to providing the very best in customer support.Providing everything from individual consultants to assist with operational development and improvement through to complete delivery responsibility across multiple locations.We always strive to be better, this is why we invest in developing tools, processes and structures that drive this continuous improvement day after day.

Göteborg, Se

Process developer for both the Quality and Support process, ensuring we had the right structures and ways of working to fulfil our strategies and wanted position. With the support process, I had overall responsibility for the handling of all end-user support cases, whilst also driving quality improvements for the end customer.I had overall global responsibility for the daily operation with 5 sites located across the globe. All sites worked as one team, to the same targets and standards, providing consistent, reliable, and on-demand support no matter what is required or where the request comes from.Having overall visibility and responsibility for support with a direct connection to quality allows for operation synergies and waste reduction throughout the process, and across multiple functions to provide better service and reduced operating costs.

Göteborg, Se

Manager for the process, quality and support team in Göteborg, process responsible for the global support. Part of the product support system management team, developing, maintaining and supporting diagnostic systems, instructions and information.Responsible for project delivery quality, ISO compliance and end-user support target fulfilment.

Warwick, Gb

Providing technical and commercial support towards internal workshops, customers and end-users. Connecting support costs with warranty and goodwill spend to improve quality, reducing the overall risk to both the customer and organisation, leading to increased customer loyalty.

Warwick, Gb

Targeted assignment, to identify the cause for a budget overspend and put in place actions to solve the negative financial trend.

Gothenburg, Sweden, Se

Overall global responsibility to lead, drive and develop the issue Management Process, alongside the handling system, enabling the process and system supporting it to be perfectly aligned, giving greater efficiency and effectiveness.

Warwick, Gb

As the product quality engineer responsible for veracious parts of the product range I collect issues reported by dealers and customers, analyse warranty/goodwill spend, look at possible fixes and report my findings to the design departments. Once an issue has been looked into we may decide to implement a local fix or support a technical solution to be produced across the product range. The other main role we have s to support the dealer network in resolving one-off issues via the product quality helpdesk or visits.

Hayes, Middlesex, Gb

Mechanical vehicle engineering, maintenance, repair and support