Karla Torruellas Email & Phone Number

Compton, California, Us

• Respond to technical calls, emails, and questions from internal and external customers. • Coordinate with technical team to provide accurate solutions to technical issues. • Ensure all customer inquiries are addressed promptly and effectively. Ensure proper coverage of technical help line. • Escalate complex problems to broader technical team or other departments as necessary.Monitor customer issues and provide feedback to R&D, Marketing and Sales team. Collaborate with other departments to resolve technical issues and improve product offerings. • Maintain a high level of customer satisfaction through excellent service delivery. • Develop and implement processes to improve technical service efficiency and quality. • Provide technical guidance and support to R&D and QC projects. • Maintain accurate records of customer interactions and technical issues. • Document and update technical support procedures and guidelines.• Provide technical guidance with plumbing codes and policies.

• I strategize and direct the facility’s departments spanning product development, documentation, and quality to ensure employee safety and compliance with regulatory and operational policies while generating new product formulations. I oversee raw material purchasing and sourcing to maintain an efficient operational flow. I generate and implement safety programs and employee safety initiatives to reduce employee injury rates.My Key Achievements:♦ Implemented and currently oversee ISO 9001 and 14001, PSM program, OSHA training, and general industry training.♦ Developed the world’s first 3-year CPVC cement.♦ Established a new product formulation generating $250,000 above the company’s average gross margin.♦ Implemented a strict QC methodology for batch mixing and product packaging.Position’s Technical Scope: SAP, ISO 9001, ISO 14001, OSHA, Quality Control, Quality Assurance, EOS, Workplace Safety, Technical Writing, PSM, Regulatory Affairs, Gas Chromatography, Lap Shear, Viscosity

I was a key team member involved in the laboratory design and establishment from the ground up. I managed the molecular biology laboratory operations of a 5-person research group and implemented inventory control and an ordering system to streamline communication and ensure the lab was properly stocked to conduct all planned experiments. My Key Achievements:♦ Refined skills with molecular biology techniques and technologies including cloning, PCR, and genotyping.♦ Negotiated with vendors and sought cost-saving opportunities, reducing the cost of lab supplies by 15%♦ Investigated the effects of altered dopamine receptors on brain communication by generating and employing recombinant viruses to alter targeted genes in brain cells; properly executed tissue culture protocols.Technical Scope: Technical Writing, Purchasing, Inventory Management, Cell Culture, Virus Production, PCR,DNA/ RNA Extraction, Light Microscopy, UV Spectroscopy

I executed technical laboratory tasks and developed Standard Operating Procedures, Work Instructions, and batch records for a cGMP vaccine manufacturing facility and in-house equipment. I prepared high-quality vaccines and buffers by properly filtering samples and measuring key characteristics such as pH, conductivity, and TOC. My Key Achievements:♦ Enhanced the vaccine manufacturing process by optimizing ultrafiltration cycle parameters and conditions in collaboration with the Product Development department.♦ Utilized Unicorn and Forta Tools software and acquired a working knowledge of EDMS, SAP and LIMS software.♦ Integrated new multi-million dollar equipment to the downstream manufacturing process; trained coworkers on proper use, maintenance, and troubleshooting.Technical Scope: cGMP, Technical writing, Ultrafiltration, Master Control, SAP, Unicorn, Forta Tools, LIMS, Microscopy, Purification, Column Chromatography

Hong Kong, Hk

I was a scientist in the Research and Development department of a medical device company. I was tasked with developing cell-based assays and utilizing ELISA, cell migration, and tube formation assays to evaluate cytotoxicity, antibody expression, and drug effects while ensuring compliance with FDA regulations and ISO standards.My Key Achievements:♦ Created, reviewed, and enforced standard operating procedures, validation protocols, and installation/operational qualifications.♦ Adopted the laboratory manager role to effectively oversee inventory and department budget.Technical Scope: cGMP, Technical Writings, Purchasing, Inventory Management, Cell Culture, ELISA, PCR, Fluorescent And Light Microscopy, UV Spectroscopy

I maintained smooth laboratory operations and a fully-stocked inventory of a CLIA registered laboratory using FTA extraction, PCR, and melting curves to analyze DNA samples. I developed and implemented a new system for product and inventory tracking, translated an internal database from English to Spanish, and authored and reviewed standard operating procedures for Genetic Profiling and Assembly Departments.Technical Scope: CLIA, PCR, DNA/RNA Extraction, DNA Purification, Light Microscopy, Inventory Tracking, Technical Writing

Boca Raton, Fl, Us

I studied the effects of chemical exposure in metal binding proteins by using Real Time- PCR in Fundulus heteroclitus samples. I worked on a Center of Excellence project to investigate the effects of Ecdysone exposure in insect culture lines on the expression of MsrA and its effects to longevity. I was responsible for the maintenance of the animal room and the laboratory area and was in charge of office duties, accounts record keeping, and inventory of laboratory supplies.I handled animal care and euthanasia, Gel Electrophoresis, PCR, cDNA synthesis, RNA Isolation, cell counting, Real Time- PCR, Light Microscopy and insect cell culture.• Responsible for the maintenance of the animal room and the laboratory area.• In charge of office duties, accounts record keeping, and inventory of laboratory supplies.

Master Of Science - Ms, Materials Chemistry

Bs, Biology