Karla Torruellas Email & Phone Number

Compton, California, US

• Respond to technical calls, emails, and questions from internal and external customers.
• Coordinate with technical team to provide accurate solutions to technical issues.
• Ensure all customer inquiries are addressed promptly and effectively. Ensure proper coverage of technical help line.
• Escalate complex problems to broader technical team or other departments as necessary.Monitor customer issues and provide feedback to R&D, Marketing and Sales team. Collaborate with other departments to resolve.
• Maintain a high level of customer satisfaction through excellent service delivery.
• Develop and implement processes to improve technical service efficiency and quality.

• I strategize and direct the facility’s departments spanning product development, documentation, and quality to ensure employee safety and compliance with regulatory and operational policies while generating new product.

I was a key team member involved in the laboratory design and establishment from the ground up. I managed the molecular biology laboratory operations of a 5-person research group and implemented inventory control and an ordering system to streamline communication and ensure the lab was properly stocked to conduct all planned experiments. My Key.

I executed technical laboratory tasks and developed Standard Operating Procedures, Work Instructions, and batch records for a cGMP vaccine manufacturing facility and in-house equipment. I prepared high-quality vaccines and buffers by properly filtering samples and measuring key characteristics such as pH, conductivity, and TOC. My Key Achievements:♦.

Hong Kong, HK

I was a scientist in the Research and Development department of a medical device company. I was tasked with developing cell-based assays and utilizing ELISA, cell migration, and tube formation assays to evaluate cytotoxicity, antibody expression, and drug effects while ensuring compliance with FDA regulations and ISO standards.My Key Achievements:♦.

I maintained smooth laboratory operations and a fully-stocked inventory of a CLIA registered laboratory using FTA extraction, PCR, and melting curves to analyze DNA samples. I developed and implemented a new system for product and inventory tracking, translated an internal database from English to Spanish, and authored and reviewed standard operating.

Boca Raton, FL, US

• I studied the effects of chemical exposure in metal binding proteins by using Real Time- PCR in Fundulus heteroclitus samples. I worked on a Center of Excellence project to investigate the effects of Ecdysone exposure.
• Responsible for the maintenance of the animal room and the laboratory area.
• In charge of office duties, accounts record keeping, and inventory of laboratory supplies.

Master Of Science - Ms, Materials Chemistry

Bs, Biology