Karley Call Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

Mentored and monitored peer groups in New Hire and Upskill Training to meet KPI expectations in their daily responsibilities as customer service representatives; also assisted the customer service team with personalized coaching sessions.Consistently performed well above the global average in CX metrics such as total solves, solves per hour, and handle.

As a quality assurance tester, I was tasked with testing pre-release builds for bugs and other errors. During my time with 2K, I consistently surpassed company benchmarks with the quantity and quality of my bug reports. I was particularly skilled at narrative inconsistency and text based errors which were highly relevant to the specific title that I was.

As a research assistant for the podcast Exit Spring Mountain, I participated in weekly production meetings where we would brainstorm, plan, and essentially talk through the content of future episodes. These meetings gave me insight into the production process and how it relies on each individual's perspective and expertise in order to function properly. In.

Las Vegas, Nevada, United States

As a team leader at Color Me Mine, I was responsible for many daily administrative tasks that enabled the business to run efficiently and successfully. This included inventory management, merchandising, social media content, employee training, class coordination and scheduling all in conjunction with providing customer service to guests in an.

Being an Associate Store Manager at Build-a-Bear gave me a wealth of customer service experience. I learned how to properly train employees, give direction, and interact with customers on a professional level. As an experience based retail store, I was part performer and part employee who provided customers with a fun experience that felt unique and.