Supervise Front of House (FOH) operations for events at The Holly Vault Collection, ensuring that all events run smoothly and that guests receive exceptional service.Manage daily operations efficiently and uphold The Holly Vault Collection standards, including ensuring that opening and closing procedures.Hire, train, and educate FOH staff on venue and event procedures.Define the company brand through hospitality and service, providing a hospitable environment for our guests and ensuring that all staff uphold our high standards of service.Coordinate and communicate with other departments regarding food service, events, and products, ensuring that FOH operations are aligned with the broader goals of the organization.Ensure that all events are properly staffed, with appropriate staffing levels and staff with the necessary skills to provide excellent service.Maintain inventory and ordering, ensuring that stock levels are adequate and that orders are placed in a timely and cost-effective manner.Work with our in-house catering team to ensure food and beverage quality and presentation, and to provide a hospitable environment for our guests.Communicate effectively verbally and technologically, working collaboratively with FOH and BOH staff, management, and guests.

Catering and event management

Supervise and assist Ticket Agents with booking their Cog Railway experience. Support customers in person, on the phone, and online. Answer customers' questions, make travel suggestions, book tickets and scan tickets as passengers aboard the trains. Complete other special assigned and leadership duties as needed.