Karl Hoffmaster Email & Phone Number

Jacksonville, FL, US

Saint Augustine, FL

• Collaborate with clients to ascertain current and future business needs.
• Develop and present proofs of concept for review and approval.
• Develop final product utilizing agile development method.
• Test and launch final product to client’s existing platforms.
• Conduct field visits to customer sites to obtain requirements, provide testing, and gather performance and process feedback.
• Specialize in automation of manual processes and form data gathering.

Jacksonville, Florida Area

Work with business users and customers to gather and document business requirements in order to enhance existing applications. Support the documentation of procedures, process improvement, and support for both testing and training under change management. Lead and perform business analysis and modeling activities utilizing structured techniques to.

Jacksonville, Florida Area

Drive collection strategy; manage inbound and outbound callings systems/processes; develop and regulate department processes and reporting; and clearly define business requirements for system enhancements and maintenance.

Jacksonville, FL

Manage global technical services help desk; test and work on rollout of local/global system enhancements

Jacksonville, FL

Launched Quality Assurance Department as a new process within company's collection center.Managed the Quality Assurance department in the performance of call evaluations; coaching and developing employees; performance metrics, improvement measures and dialing strategy. Customized monitoring software and forms to meet changing business needs.

Jacksonville, FL

Responsible for managing Quality Assurance department for 500 seat call center. Manage Training and Development department for new hire, ongoing, and leadership training.

Jacksonville, FL

Responsible for managing quality assurance programs for Service Assurance Center and technical operations within market. Monitored system and ensured quality assurance activities were in compliance with company technical standards and applicable local, state and federal codes.

Fort Lauderdale, FL

Launched High Speed Internet Services field operations in market as a new product offered. Managed process to provide installations and service of Internet Services. Worked with technical support and new sales force to maintain efficiency and customer satisfaction. Developed and maintained custom quota management system for installation and service visits.

Fort Lauderdale, FL

Responsible for: Installations, service calls, preventive maintenance, customer needs, quota management, budgeting, equipment; the development of 25 technicians, and maintaining the daily needs of a 30,000 subscriber zone of cable television plant.

Fort Lauderdale, FL

Responsible for assessing, training and developing technicians on installations and trouble shooting techniques. Developed training materials, study aids, and performed spotlighting of technicians work to ensure training effectiveness and quality control. Handled all customer complaints of damages caused by employees.

Fort Lauderdale, FL

Responsible for repairing and maintaining cable plant from the fiber node to the television. Performed on call for outage maintenance. Performed preventative maintenance and signal leakage repairs. Handled VIP customer complaints. Provided on the job training to service technicians.

Avon Park, FL

Responsible for the repair, maintenance, operation, transport, set up, and training of an automatic tracking radar system utilized to train aircraft in the recognition and defense tactics of ground threats.

Ba, Business

Activities and Societies: Sigma Beta Delta Buisness

As, Business

GPA 4.0