• Answer incoming calls, and assist in status checks per individual customer requests.• Assist customers in payments.• Research customer requests, state statutes, and accounts to ensure proper billing and delivery of customer requests.• Authorize discounts and cancellations of invoices.• Respond to customer, field representative, facility, and associate emails in an appropriate and timely manner.

• Managing daily operations:o Guest serviceo Cash handlingo Cookingo Cleaning• Responsible for managing food cost, deliveries, and inventory.• Responsible for managing labor cost and FOH scheduling in alignment with sales and budget.• Responsible for communication between upper management and associates.• Leader of the training team. Conducts meetings, classrooms, outings, and special events involving training at store level. • Market and execute FOH special events, such as date nights. Also, incorporate contests and TM incentives

• Managing daily operations:o Guest serviceo Cash handlingo Cookingo Cleaning• Responsible for managing food cost, ordering and deliveries, and inventory.• Responsible for managing labor cost and scheduling in alignment with sales and budget.• Responsible for communication between upper management and associates.