As a Marketing and Communications Intern for The Red Checker, LLC, I am mastering the ways to use marketing and the fundamentals of content creation for thought-leadership as lead generation. I am learning and practicing the application of social media scheduling tools, to use/derive content from existing assets such as a white-paper, case study, blog or other content generated. In this role, I am involved in the process of in-bound lead generation using social media, along with the use of mass email tools and marketing automation, as well as the practical application of best-in-class customer relationship management (CRM) tools such as Salesforce.com.

In my role as a bartender, I was responsible for ensuring a safe and secure bar area by enforcing standards and procedures for alcohol consumption while complying with all legal regulations and ensuring a great guest experience.▪ Promptly greeted guests and accurately took and prepared orders▪ Demonstrated excellent customer service and time management skills with enthusiastic and positive energy▪ Served customers alcoholic and non-alcoholic beverages including beer, wine, cocktails, juices, etc.▪ Prepared garnishes and mixed drinks for guests according to recipes▪ Assessed customer needs and preferences and made recommendations▪ Maintained an attractive and orderly appearance of bar area through arrangement of bottles and glassware▪ Ensured bar area adhered to highest standards of cleanliness, presentation, and service▪ Prepared, cleaned, and maintained draught beer equipment; connected couplings to beer barrels and to faucet▪ Monitored customers' alcohol consumption and refused service and/or called for alternate transportation as necessary▪ Maintained supplies, re-stocked liquors, beers, wines, and non-alcoholic beverages; replaced kegs/beer barrels; prepared garnishes▪ Performed cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting▪ As a ToGo specialist, I served as primary point of contact in-person and on the telephone▪ Daily responsibilities focused on:– Greeted guests to restaurant with a smile– Delivered food and drinks as needed– Answered phones with a friendly voice– Actively listened to guest issues to ensure appropriate response and sense of urgency– Communicated with guests, peers, and supervisors– Anticipated needs while processed orders and payments– Assembled and delivered orders with hospitality and a smile

As a host at Olive Garden, I help to create the guests' first and lasting impression and I am responsible for creating a welcoming and safe environment for our guests' dining experience with a warm smile and friendly conversations. ▪ Ensure that various guest and team member touch points are regularly sanitized and disinfected▪ Make loyal guests by guiding them to their table, presenting them with clean menus, and offering suggestions to enhance their dining experience▪ Complete the guests' experience by genuinely thanking them for their visit, wishing them a fond farewell, and inviting them back to our restaurantsAs a To Go Specialist, I recognize that people's lives are busy, and guests safely picking up food to-go has become even more important while ensuring we are delivering convenience without compromising quality or safety. ▪ Let Guests know they may choose to pick up their food in the restaurant or curbside in their car, either way, I am excited to serve them ▪ Thrive on making loyal guests by displaying a strong sense of urgency, extensive menu knowledge (always ready to make a recommendation!), and ensuring all orders are on-time and accurate

In my role as Front Desk Associate, I contributed to an exceptional customer experience for all guests of the Titan facilities.▪ Reported directly to the Director of Performance/Head Coach Miguel Wickert and maintained his class schedule/events▪ Registered guests and collected fees▪ Worked with minimal supervision and operated computer, telephone, copier, and point of sale systems▪ Served as the first point of contact and as central resource for entire Titan community, and directed traffic▪ Greeted and checked members in and was as a positive brand representative for the organization▪ Ability to use the computerized database, including searching, locating, and accurately entering data▪ Sought guest feedback, and made recommendations to improve visitor experience ▪ Maintained consistent and punctual attendance▪ Demonstrated ability to multitask, provide a high level of customer service, and serve guests in a kind, helpful, and accommodating manner at all times▪ Exhibited outstanding customer service in high stress situations▪ Demonstrated excellent phone communication skills:- Answered and directed calls promptly and efficiently and handled new memberships, renewals, and other customer service needs to appropriate center personnel- Properly recorded data from phone conversations and guest check-ins▪ Frequently checked fitness floor:- Helped to maintain the cleanliness of the fitness center and locker room- Re-racked free-weights- Reported maintenance needs to management- Assisted guests with information▪ Attended to and completed necessary paperwork for efficient center operation▪ Brought a positive, helpful, and service-oriented attitude in every engagement with prospects, members, guests, team members, and management▪ Communicated the offers and amenities professionally and effectively orally and in writing

As a part-time administrative assistant to a boutique marketing agency, I performed numerous clerical jobs and ran personal errands for the owner. ▪ Demonstrated ability to organize, file, and at times predict the needs of the owner before being asked for something. ▪ Welcomed visitors to the office and personally directed them to the owner's office▪ Sorted and distributed the mail, deliveries, and pick-ups▪ Restocked office supplies and ran quick errands to pick up office cleaning supplies▪ Kept office organized and clean at all times▪ Answered phones and did various projects as needed or requested by owner

In my role as a coach to the 7th Grade Pom squad, I was privileged to coach and mentor middle school student dancers, leading and encouraging them to think and dance as a cohesive team during physical activities that promoted discipline, while developing pom and dance skill, work ethic, self-control, and mindfulness.▪ Demonstrated strong group management, behavioral management, problem-solving and conflict resolution skills ▪ Provided students with tools to gain a better sense of mental/emotional awareness, body awareness, social media usage, and making healthy choices▪ Taught core fundamentals of pom and dance through positive engagement and building skills confidence▪ Created competition choreography routines and music mixes ▪ Met with students for 1-to-1 instruction in private lessons ▪ Attended and supervised student dancers during middle school football and basketball games as well as competitionsOutcomes: ▪ TSF - 1st Place▪ Regionals - 2nd Place▪ State - 2nd Place