Karlie Nelson Email & Phone Number

Roseville, Minnesota, United States

The Process Analyst is responsible for supporting, analyzing, and recommending changes to Medical Funding operations workflows and processes to improve operational efficiencies, quality, service, and achievement of department goals. This role works closely with new and current staff to maintain a deep understanding of existing medical funding operational workflows to ensure consistency, process quality, and efficiency. The role is also responsible for proposing workflow changes/improvements to determine efficacy in reaching desired outcomes. This role is highly cross-functional, and expected to collaborate with Business Systems, Medical Funding Operations, and other AbleNet teams on reporting, analyzing and continuously improving processes and outcomes.• Maintain a deep understanding of the Medical Funding Operations team's Salesforce environment and KPIs to measure the oversight, training, and process improvement of Medical Funding workflows.• Monitor the quality and efficacy of current Medical Funding workflows, providing analysis and recommendations to support continuous improvement and system automation.• Design, implement, and present workflow documentation to support staff with all Medical Funding workflows in Salesforce.• Monitor and analyze incoming enhancement requests and make implementation recommendations based on efficacy for Best Outcomes of the department.• Work collaboratively with the Medical Funding teams to continuously improve the customer experience as well as workflow productivity through use of Salesforce and other business applications.• Determine ways to measure changes in workflow and processes to reach newly identified KPI targets.• Seek resolution by coordinating communication and resolution across several stakeholders.• Demonstrate the core medical service department philosophies: Listen, Learn and Lead.• Other duties as assigned by manager.

Winsted, Minnesota, United States

Receive and evaluate customer requests for quotations against various forms of project data given. Determine if quotation requests comply with various company approved practices, product standards, and general guidelines.Responsible for quoting material from plans and specifications on construction projects. Includes building a Bill of Material from a blueprint or working with a customer and/or engineers to suggest products on design-build projects.Effectively recreate project take-off information and adequately apply, or convert, such information into data through the company ERP systems and/or Microsoft office products to generate quote.Actively analyze market information, or input from appropriate Sales Management members to perform market price analysis.

Bloomington, Minnesota, United States

Has the ability to learn product knowledge quickly and become self-sufficient. Work with Vendor partners & customers on various issues. Proficient in Microsoft suite, word, excel, powerpoint, access and outlook skills. Possess a high level of analytical, verbal and written communication skills. Manage phone and email inquires for products and pricing quotes from customers. Created quotations based on requests, and assisted with returns and resolving issues as they arised. Worked with our vendors logistics teams and their customers to ensure shipments went out in a timely manner. All While maintaining a pleasant, professional demeanor utilizing excellent customer service skills. Completed company reporting for weekly, monthly, and yearly sales. Created Vendor specific dashboards as requested as well as any additional reports needed. We used these reports to let our vendors know how their specific sales trends compared to two years prior and the current year. As well as to show the volume of calls, emails and out side sales touches we had for each vendor. Used price2spy to show current retail costs in various different markets for our vendors products and how they compare to their competitors. I am a leader in processes and created how to documents for new hires and training purposes. I documented detailed notes for every meeting, product knowledge training and was crossed trained within the inside sales department to work with each vendor so I could be assist their customers needs. Maintained and updated crucial company documents, including personnel files, policies and procedure manuals and other essential sale records for the company and our vendors. Ensured accuracy, completeness, and compliance with relevant regulations and company policies. Assisted with benefit inquires, enrollment processes, and other relative administrative tasks. Constantly learned new ways to problem solve and create solutions for our customers.

Grand Forks, North Dakota, United States

I answered phones and completed administrative work around the office for the social work department. I input data into the necessary software and made sure that my tasks were done in a timely manner. I did a lot of scanning of documents as well as archiving in ipt software. I created brochures for the Social Work pinning ceremonies, as well as the graduation pamphlets that are passed out. I made the pinning ribbons, and organized student files, sent out acceptance/rejection letters for the Masters program.

Grand Forks, North Dakota, United States

I was cross-trained in departments to help around the store when needed. When cashiering I answered questions customers had and processed returns. I was also able to talk about promotions going on in the store and make sure they had a quick check out. On the sales floor, I was responsible for organizing and properly putting away clothes and other merchandise so the store looked clean, as well as show customers where an item is if they need help finding it. In the fitting room, I helped grab different sizes of clothing as well as made sure everything was put away in the correct locations. In morning shifts I did retagging where I went through sections and put new tags on things that had a price reduction so they were updated in our systems.

Bloomington, Minnesota, United States

I reached out to select nurses in regards to courses that needed to be completed to receive their licenses as well as entered data into excel to keep track of the completion of each profile. I contacted people via a messenger app when necessary as well as answered phone calls for questions people had.