Process Analyst, Funding Operations
Current- The Process Analyst is responsible for supporting, analyzing, and recommending changes to Medical Funding operations workflows and processes to improve operational efficiencies, quality, service, and achievement of.
- Maintain a deep understanding of the Medical Funding Operations team's Salesforce environment and KPIs to measure the oversight, training, and process improvement of Medical Funding workflows.
- Monitor the quality and efficacy of current Medical Funding workflows, providing analysis and recommendations to support continuous improvement and system automation.
- Design, implement, and present workflow documentation to support staff with all Medical Funding workflows in Salesforce.
- Monitor and analyze incoming enhancement requests and make implementation recommendations based on efficacy for Best Outcomes of the department.
- Work collaboratively with the Medical Funding teams to continuously improve the customer experience as well as workflow productivity through use of Salesforce and other business applications.