Karli Glover Email & Phone Number

San Diego, Ca, Us

Escondido, California, United States

• Assists management in ensuring compliance with all Federal, State, and County regulations including, but not limited to, the Drug Medi-Cal Organized Delivery System County of San Diego Substance Use Disorder Provider Operations Handbook, HIPAA• Assists Recovery and Wellness Center leadership and California Department of Health Care Services in maintaining and renewing all facility licenses and certifications;• Leads and performs complex professional-analytical work pertaining to the review andanalysis of departmental operations, policies, and procedures, which may include ad hocanalyses of various statistical and fiscal data;• Tracks outcomes and performance, using the Electronic Health Record system to supportongoing outcomes monitoring;• Reviews program updates, letters, and notices for potential impact on programs andactivities; recommends and prepares policy and procedure changes to ensurecompliance;• Carries out functions of the Agency Quality Assurance and Compliance Plan within theRecovery and Wellness Center and supports the development and improvement ofpolicies and procedures related to compliance and quality assurance;• Performs internal program audits/Quality Assurance Reviews for Recovery and WellnessCenter programs, on a regular basis• Tests internal systems of controls and monitoring to ensure that all aspects of the program (including but not limited to personnel files, billing, and fiscal data, and programming) are in compliance with contracts and regulations• Conducts, develops, and implements periodic internal evaluations utilizing quantitative data to assess the effectiveness of programs;• Assists in the development of internal Quality Improvement Plans and Continuous Quality Improvement;• Performs analysis of data, including trends in program performance, client demographics,and needs assessments

Sun City West, Arizona, United States

• Perform registration with check in and out processes including insurance entry• Obtain necessary authorizations, pre-certifications, and/or referrals• Work closely with billing department to ensure accurate coding for all charges• Calculate and collect patient liability according to verification of insurance benefits• Retain large amounts of changing payor information crucial to attaining reimbursement for services• Cerner and Revenue Cycle knowledge

Sun City West, Arizona, United States

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Kept reception area clean and neat to give visitors a positive first impression. Answered central telephone system and directed calls accordingly. Enforced company policies for patient safety.

Phoenix, Arizona, United States

Enforced game rules to ensure safety. Officiated games in a fair manner. Respectfully interacted with players and coworkers. Work in an effective and accurate manner.

Surprise, Arizona, United States

Provided customer support in the form of taking orders, handling payment exchanges, and delivering food. Worked closely with coworkers and managers to maintain order accuracy and restaurant efficiency. As a lead employee, I had many opportunities to train new employees and understand the operations of business. Maintained a solid understanding of the point-of-service (POS) computer order taking system. As a pastry chef, I ensured baked items met company standards within a given time limit.

Goodyear, Arizona, United States

Maintained high customer service standards. Greeted customers and took orders. Made and delivered food in an efficient manner.