Karline Thai Email & Phone Number

Colorado, United States

Manage various accounts by remaining up to date with benefit changes, trends, policies, and processes in order to resolve all employee inquiriesAdminister employees’ active, COBRA, and retiree benefits by communicating with different insurance carriers to verify coverage for employeesEnroll employees into benefits offered by their organization using Businessolver software while remaining compliant to each individual coverage Respond to inbound calls/chats/emails/cases for employees of over 100 different companies in order to assist them with their company given benefitsResolve member inquiries accurately and thoroughly by being a subject matter expert on individual benefit plansReview different dependent and life verification documentsAssist with outbound outreaches to resolve members issueEnsure compliance in all areas of processing, completing all transactions timely, and accuratelyPerform a variety of daily operational tasks and work with carriers to correct export and import errorreportsAdjust and/or assist with consumer account claims as needed (FSA, HRA, HSA, Commuter)Work as part of member escalation team, resolving escalated cases by researching and following up with members and adminsAnalyze data and report trends to proactively resolve issues for admins

Colorado, United States

Provided benefit information to providers, third party callers, and members by giving claim and benefitupdatesAssisted providers and members with portal navigation and delivered exceptional customer serviceAided members with benefit breakdowns, explaining co-pays, deductibles, and out-of-pocket maximumsRemained up to date on benefit laws and regulations in order to maintain complianceTransferred providers and member to the correct department, multitasked efficiently in a high inbound call volume environment

Colorado, United States

Managed the recruiting and hiring of actors in the Denver areaProcessed hiring information for all Thirteenth Floor Entertainment facilities by inputting employeeinformation into HRISOnboarded and trained all new hires by communicating on company policies and expectationsProcessed weekly employee payroll and schedulingResponded back to all customers’ emails, voicemails, and calls concerning events, dates, and tickets