Karl Wright Email & Phone Number

Ripon, GB

United Kingdom

Working in the Business & Technology Compliance Office for India Operations with focus on Data Localization compliance and regulations,

United Kingdom

North Yorkshire

• Joined a well established team as a proven leader with responsibilities including;
• Management of multiple teams to create a single point of customer contact
• Development of well-established teams to create a centre of excellence
• End to end process review to ensure efficiency whilst delivering the highest of customer satisfaction
• Stakeholder and customer management
• Discover and build both new and organic growth opportunities

Sheffield, United Kingdom

• Recruited to redesign and launch the remote Customer Service Team into a Contact Centre delivering world class service and achieving sales through service moving from a Cost Centre to a Profit Centre;
• Develop and improve key performance indicators and behaviors in line with GO’s customer service strategic goals
• Lead and manage the delivery of services within the Customer Support Team, driving service improvements and maximizing efficiencies
• Establish improved Contact Centre… Show more Recruited to redesign and launch the remote Customer Service Team into a Contact Centre delivering world class service and achieving sales through service moving from a Cost.
• Establish improved Contact Centre technology from call and email management to include integration of Web functions and social media
• Establish improved data and MI reporting

Sheffield, United Kingdom

• Main responsibilities in this role have included;
• Operationally and commercially responsible for BAU operations in a 24/7 Centre of Excellence for outsourced contact centre and helpdesk services employing C.125 FTE.
• Provision of tailored customer experience solutions across wide customer/client portfolio
• Delivery of maintenance and engineering works through a mobile workforce
• Management of FM services including Health and Safety in the workplace
• Project management and… Show more Main responsibilities in this role have included;

Sheffield, United Kingdom

• Main responsibilities in this role have included;
• 2nd line management of teams including a number of full time team leaders
• Managing multiple client relationships.
• Delivering a first class service to and above the expectations of the client.
• 24 hour operational responsibilities including BCP management.
• Contribute to the management of supplier performance

Main responsibilities in this role have included;* The provision and delivery of training across a 150 FTE business * Providing training solutions to varying business groups within Carillon. * Managing Training budgets, pricing for external training delivery * Managing expectations of internal and external customers. * I was also responsible for the design.

Following acquisition from T-Mobile to TSCMain responsibilities in this role have included;* Responsible for 14 Trainers and delivery of 12 consecutively running training courses* Ensure that sufficient resource was available from staff to training tools andmaterials.* Ensure correct and current procedures were maintained, trained and adhered to. *.

TDMS Team (Technical, Data, Multimedia Support)Main responsibilities in this role have included;* Working as part of a team of technical support advisors* Use multiple bespoke mobile network systems and tools* Diagnose faults and provide a fix. * Effectively communicate with customers and peers to resolve faults and train staff onnew technical services *.

A, Level English; French

Gcse French, English And Math

Attended college to improve on my GCSE results in order to get into further education in London

Gcse'S