-Provide 2nd and 3rd level desk-side support, troubleshoot hardware/software issues, and escalate tickets as needed.-Manage user accounts and permissions in Microsoft 365 Admin Center.-Facilitate hardware provisioning for timely setup of devices.-Diagnose and resolve VPN connectivity issues for remote access.-Collaborate across teams to address issues and enhance user experience.-Perform Azure and Active Directory administration tasks.-Develop PowerShell scripts for task automation.-Provide on-site support, minimize disruptions.-Administer user mailboxes and distribution lists in Exchange

-Provided 2nd and 3rd level support for IT issues.-Managed Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, and Teams.-Configured Microsoft Intune for MDM and endpoint security, with a focus on compliance policies.-Developed PowerShell scripts to automate tasks and improve efficiency.-Administered local network infrastructure, including servers and firewalls, with Cisco Umbrella for security and network optimization.-Set up and managed Cisco IP phones using CUCM.-Proficiently managed Windows Server 2016 environments, overseeing domain settings, system configurations, and user access controls.-Educated staff, maintained local Wiki, and handled account setups.-Provided end-user support for M365 applications and Intune.-Managed backups using SaaS solutions for data integrity and disaster recovery.-Set up servers and routing protocols to enhance data flow and network performance.

-Implemented GitLab CI/CD for automated build, test, and deployment.-Provisioned servers and deployed features using Puppet and Ansible.-Contributed to IaC with Terraform and Ansible in AWS for scalability.-Built Docker containers in Proxmox for testing.-Managed alerts with Zabbix for issue resolution.-Installed and maintained critical services on Debian and Ubuntu servers.-Automated backup procedures using AWS Backup.-Participated in Agile/Scrum ceremonies for continuous improvement.

-Provided 2nd level support via ServiceNow for 5000+ users, handling tickets and maintaining records.-Managed software installations, updates, and patches to ensure compatibility and security.-Conducted user training sessions and created documentation for efficient IT resource utilization.-Contributed to security maintenance by applying patches, updating antivirus, and enforcing best practices.-Diagnosed and resolved technical issues through remote desktop, phone, and in-person support