•Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.•Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.•Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.•Analyze and assess customer service requests and provide prompt technical solutions.•Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.•Prepare progress/status reports and submit to team leads as required.•Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.•Identify and document areas for process improvements.•Contact and effectively communicate with users by telephone, electronic communications, or in person.•Prepare equipment for reuse or surplus of property actions.•Provide technical support for customers assigned to remote locations as required.•Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.•Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.

•Administer daily updates to the database tracking tool•Collection and distribution of operations support weekly action reports•Attend weekly meetings with upper management to report current metrics and projects•Assign new work orders to operations support technicians/engineers•Check Solar Winds /Splunk concerning network and systems status on a recurring basis and take action to address problems or issues•Perform Tier I & II troubleshooting, including server resets (Citrix), enterprise admin, SNMPc, pinging servers and workstations, creating /transferring user accounts in Active Directory•Cisco and Nortel configuration, initialization, and preparation of DVR, NVR, KVM, Workstations, Servers for shipment to post•Post database updates and remote troubleshooting using DameWare, RDP, RemotelyAnywhere•Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal•Manage ticket queue in CMMS /ServiceNow; update open requests and provide detailed work summary, close tickets with resolution information upon completion•Handle all incoming information technology service requests via phone, email, and face to face support•Assess all new and existing inventory; ensure hardware is appropriately labeled and stored in secure container•Coordinate with upper management to certify accurate database information within all systems; SPARTA, SharePoint, Active Directory, Splunk•Create custom reports to track escalation process flow within CMMS/Maximo IBM for weekly, quarterly, and yearly progress

• Receive escalated incidents as prioritized by the Government manager, according to defined criteria.• Assist FEMA users by responding to escalated tickets for the following types of support requests:• Assist customers, troubleshoot problems, and coordinate technical support• Review malfunctioning computing devices and/or associated hardware to isolate defective parts or determine whether inappropriate logical configurations are causing malfunctions• Re-image and encrypt laptop computers.• Deploy new and replace broken or outdated hardware: printers, scanners, faxes, smartphones• Remediation of unresolved patches and corrupt software installations• Workstation/Laptop Hardware - Configuration Management Support• Software and application support

• Digitally scan and perform image quality control functions for: Client Applications, and other records as identified by Records Services.• Work with the Department's Resource Management Office on the repatriation loan debt program and enter various client holds into the Department's Lookout system.• Communicate with the Department of Health and Human Services (DHHS) regarding client holds for child support owed.• Identify the proper type of record filing system to file or process incoming records. These files include issued any non-issued client applications, Reports of Birth, Reports of Death, various types of files, including correspondence files, and a wide variety of miscellaneous documents that are turned in to the Division annually. This determination has a significant impact on the Divisions' ability to locate and retrieve client records. Performs quality control functions, facilitates the integration of data into Client databases, and ensures record integrity.• Review and correct discrepancies in multiple document records, review and correct errors in database processing systems records.• Monitor the production and transfer of data files and records pertaining to client activity submitted by domestic client Agencies and Centers, as well as any facilities abroad to HQ to ensure proper adherence to established procedures and protocols.• Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases.• Prepare files for retention, disposition, and retrieval purposes.• Operate Client Services electronic database systems to process, search, track, retrieve, reconcile, update and modify Client Directorate records.• Perform routine and complex searches using a variety of electronic data systems and other manual filing systems. For records not available within Client Services data systems, coordinates the daily requests and responses to/from the WNRC.

• Assessing physical security threats against U.S. interests, properties, systems, and other diplomatic installations and personnel abroad, as well as investigating actual or potential hostile intelligence attempts to subvert U.S. personnel and interests overseas.• Managing the security for the Department of State and annexes.• Protecting Foreign Service personnel, facilities, and sensitive information stored at the facility.• Providing protection for the Secretary of State and foreign dignitaries visiting the U.S.

• Securing the gates and patrolling base keeping its residents safe as a MilitaryPolice billet holder (MOS 5811)• Responsible for the safety of hundreds of Marines on the shooting range as aCombat Marksmanship Coach and the pits Staff Non-Commissioned Officer (MOS 0933)• Conducted translation for the Canadian army and Marines during an exercise called “RIMPAC” aboardMarine Corps Base Camp Pendleton as a linguist• Managed to prepare foods in a healthy manner for hundreds of Marines being a Food Service Specialist and a Chief Cook (MOS 3811)

· Handling transactions and counting money in the cash drawer.· Answering to customers inquiries. Received guests in a professional and friendly manner. Achieved guests' expectations from arrival through departure. Taking customer orders quickly and efficiently · Ensuring that the store is clean and well-maintained.· Preparing food correctly and making sure food safety guidelines are followedHelping to resolve customer complaints as they arise. Putting away supplies after truck deliveries.