Karl L. Kunkel Email and Phone Number
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“It is not the strongest of the species that survives, nor the most intelligent, but rather the one most responsive to change.”- Charles DarwinWith this principal top of mind, I am a resourceful, strategic thinker who can orchestrate and land a new product, tool, process or a large, complex initiative across multiple groups. I know how to get results in busy, matrixed environments. I believe that internal alignment is the engine that drives teamwork and – even more importantly – the positive change experience and the adoption that comes with it.My extensive experience in sales, customer support and operational environments in multiple industries empowers me to provide:• End-to-end change management and planning at all levels, from executives to customer-facing representatives• Business architecture and process engineering, with a focus on action and simplification• Communications expertise, including award-winning writing and graphic design• Training requirements and curriculum that directly map to success criteriaAdditional attributes:• Entrepreneurial mindset: A critical thinker who doesn’t simply rely on templates or past processes• Success working with partners, vendors and other diverse channels for delivery• Budget and resource planning and management• Skilled influencer and presenter
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Senior Change Management ConsultantInsight GlobalSeattle, Wa, Us
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Senior Change Management Practitioner & Account ManagerStrong Tower Consulting Nov 2022 - PresentSammamish, Washington, UsSenior Change Management Consultant partnering with Southern California Edison (SCE) crews, those who support them, and the Executive Council to prepare for a brighter, cleaner future. Success stories include:> Directing change management for the launch of Operational Excellence projects with accumulative savings now topping $160 million while coordinating communication and training strategies, consolidating platforms, streamlining processes and maintaining critical safety standards.> Providing consultation and content development on sponsorship coaching for CEO and fellow executives.> Minimizing change impacts of re-org efforts in the company's most populous division, Distribution.>><
Senior Consultant | Change Management PractitionerUnify Consulting Jun 2020 - Oct 2022Kirkland, Washington, UsSenior Change Management Consultant and Change & Adoption Community of Practice Lead with success stories at multiple clients:- Played a critical role supporting the development and implementation of Microsoft Teams Phone Enablement scorecard metric for FY22. The foundational work really paid off, as Teams Phone was recognized on the Executive Earnings Call at the end of FY22 for hitting its goal of 12 million users.- Leveraged a strong change management framework to empower Premera IT to optimize company-wide operations through Configuration Management Database (CMDB) implementation. Included a training curriculum anchored with instructional videos to sustain operational excellence.- Reformulated new-hire curriculum, with an emphasis on producing a robust video-based Benefits series. Also contributed process engineering for faster, smoother IT interactions for Bungie, the Bellevue-based game and entertainment company that brings us Destiny -- and soon, much more!- Generated executive and field communications and change management plans for Providence Healthcare.
Senior Change Management ConsultantRedcloud Consulting Inc. Aug 2019 - Jun 2020Bellevue, Wa, UsRedCloud success story:- Devised and implemented a customized change management program that included process refinement, a rhythm-of-the-business (ROB) framework and budget management for creative, industry-leading product managers who are driving Microsoft's next big push into the Consumer market. The Life Management Senior Product Marketing Manager team is responsible for Teams for Life, Outlook, OneNote and other major consumer apps and initiatives.
Senior Change Program Manager, Change IntegrationAmazon Dec 2015 - Jul 2019Seattle, Wa, UsProviding the world's best Customer Experience requires the world's best sellers -- and that's where Seller Support teams contribute to Amazon's success. Members of the Change Program Management (CPM) team pave the way for constant, but seamless, innovation while maintaining a superior Seller and Associate experience. This includes enablement/readiness and communication planning, and managing global operational requirements.
Senior ConsultantLogic20/20, Inc. Feb 2014 - Dec 2015Seattle, Wa, UsEngagements included:-- Highly strategic role for Executive VP Chief of Staff to identify, validate and document fiscal-year planning and other operational processes. Also provided business and informational architecture and tools/systems assessment.-- Program Management Operations (PMO), plus strategic contributions for FY16 Partner Planning and other field sales.-- Led a content management team of five that produced new Bills of Materials (BOM) templates and other deliverables on an expedited timeline in a shifting environment.
Global Customer Experience Program ManagerMicrosoft Jul 2010 - Sep 2013Redmond, Washington, UsDrafted inaugural Customer Experience documentation and aligned multiple groups into a new support team.
Global Program Manager - Consumer ServicesMicrosoft Dec 2011 - Jun 2013Redmond, Washington, UsGlobal Consumer Services lead for Consumer Loyalty Programs (PC Hardware), and Windows, Surface and Skype integration.
Global Operations Program Manager - Shared ServicesMicrosoft Sep 2010 - Dec 2011Redmond, Washington, UsCompleted business requirements and launched development for first global CRM system for Partners while serving as Commercial Business Unit lead for support and tools.
Senior AssociateRevel Consulting Jun 2009 - Jul 2010Seattle, Wa, UsEngagements included:-- Generated process and business architecture for a global team of ~2,000 sales professionals providing corporate account and relationship management for 96,000 customers and their partners. -- Performed performance and gap analysis for client who managed vendor sales team. Closed gaps by designing and authoring new RFP and SOW templates with job aids and readiness materials.-- Performed change management analysis to map the launch plan for Individual Accountability and other compensation initiatives for account managers.
Business Interlock Manager / Senior ConsultantAccenture Nov 2006 - Feb 2009Dublin 2, IeBusiness Interlock Team, Washington MutualClient lead who directed daily operations on two simultaneous work streams that comprised a $2.4 million project to redesign, build and launch a new blended training solution for 30,000+ customer-facing employees.
Human Performance Consultant, Microsoft'S Project OasisAccenture Jun 2005 - Nov 2006Dublin 2, IeMicrosoft Services UnitGenerated and implemented high-performance solutions for product testing, database management and software development. Also provided semi-monthly reporting for 15 projects, ranging from $120,000 to $4.8 million each.
Business Interlock Manager / Senior ConsultantAccenture May 2004 - Jun 2005Dublin 2, IeBusiness Interlock Team at AT&T WirelessDirected efforts to identify, develop and deliver 25+ training solutions annually to 13,000+ Customer Service representatives in 22 locations.
Senior Editor / EditorAt&T Wireless 2002 - 2004Dallas, Tx, UsSenior Editor for Wireless Operations Training, 2003-2004-- Led continuous quality improvement team in streamlining development & technical integration processes. Efforts resulted in 50% reduction in time to deployment.Editor for National Product Training Development, 2002-2003-- Developed, implemented & enforced training guidelines that brought consistency & elevated quality to product training.EditorIssaquah Press Inc. (Seattle Times Subsidiary) 1996 - 2002-- Directed end-to-end production of 76 publications annually, while managing 12 people on three writing, photography and design teams. -- Developed and implemented vendor management plan, including contract and performance oversight.-- Increased company’s footprint by generating news coverage for two start-up newspapers.News Editor / Managing EditorNorthwest Media 1991 - 1996News Editor, Bellevue Journal-American, 1993-1996Managing Editor, Snoqualmie Valley Reporter, 1991-1993Managing Editor / Sports EditorSouthern Newspapers, Inc. 1986 - 1991Managing Editor, Reidsville Review, 1988-1991Sports Editor, Brazosport Facts, 1986-1988
Karl L. Kunkel Skills
Karl L. Kunkel Education Details
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Temple College / University Of Texas
Frequently Asked Questions about Karl L. Kunkel
What company does Karl L. Kunkel work for?
Karl L. Kunkel works for Insight Global
What is Karl L. Kunkel's role at the current company?
Karl L. Kunkel's current role is Senior Change Management Consultant.
What is Karl L. Kunkel's email address?
Karl L. Kunkel's email address is ka****@****sulting
What is Karl L. Kunkel's direct phone number?
Karl L. Kunkel's direct phone number is (866)-609*****
What schools did Karl L. Kunkel attend?
Karl L. Kunkel attended Temple College / University Of Texas.
What are some of Karl L. Kunkel's interests?
Karl L. Kunkel has interest in Photography And Politics, Blues Music And Red Wines.
What skills is Karl L. Kunkel known for?
Karl L. Kunkel has skills like Program Management, Vendor Management, Business Process Improvement, Business Analysis, Change Management, Business Process, Leadership, Integration, Project Management, Sharepoint, Business Intelligence, Training.
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