Karl Sharicz (Cx-Pro, Edm) Email & Phone Number

Newburyport, Ma, Us

Quincy, Ma, Us

HorizonCX enriches small to medium sized businesses by:• Evaluating what customers and employees are thinking, feeling, and saying• Determining whether that feedback promotes or detracts from the business• Strategizing going forward plans and recommending next steps for VoC• Integrating VoC within the organizational strategy• Retaining existing customers and leveraging new business

As a volunteer writer, I contribute articles in support of the Music Museum of New England that aims to preserve, honor, and showcase New England's musical heritage.

Boston, Massachusetts, Us

Developed insignts and action report-outs based on customer feedback for retail, mortgage, and business banking divisions that helped help drive improvements in the customer experience. Worked with divisional leaders to improve their operations. Introduced new ideas and metrics to augment CX programs.

Minneapolis, Minnesota, Us

As Content Curator, I aim to bring the latest in educational content to 4000+ CXPA members to ensure they have access to the most critically important topics in customer experience that will help them advance their careers and the CX discipline as a whole. It’s all about member to member sharing and being connected to one another as CX professionals and having great conversations every day.

Minneapolis, Minnesota, Us

CXPA is a global, non-profit organization dedicated to the advancement of customer experience management and advancing the field through research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the CX discipline. • CXPA Board of Directors (2011 - 2016)• Networking Committee Co-Lead• Annual Insight Co-Chair and emcee (2013 and 2014)• Boston Local Networking Team Leader

Cork, Ie

Provided leadership and direction to a team of customer experience professionals that:• Managed inbound and outbound customer initiatives• Drove customer retention and business development• Created closed-loop customer service recovery systems• Raised the service-excellence profile across the organization• Established customer measurement systems• Designed survey instruments• Developed management reports• Performed key driver analysis, trend analysis, and text analysis• Developed process improvement training plans based on best service practices

Cork, Ie

Supported integrated security business goals:• Designed and developing field-sales informational and incentive programs• Created effective marketing collateral• Developed proposals from the RFI to RFP that met customer requirements• Implemented an end-user focused integrated security customer training center• Established clear competitive advantages

Cork, Ie

Led and managed training and development initiatives for a professional services team:• Developed integrated security system training courses for internal and external clients • Authored a profitable end-user training manual for integrated security systems• Measured training business performance, to profitably meet revenue targets• Evaluated employee technical training skills and provided constructive feedback• Coached field-trainers on the delivery of high-quality training to customers• Provided skills-based technical sales training courses to internal sales and engineering personnel

Us

Designed and developed customized automation training curricula for semiconductor fab operations. Delivered training to customers within North America, Germany, and Holland.

Managed a customer training function focused on bio-technical separations technology and developed a sales training curricula for the sales organization. Introduced the company to the Forum Face-to-Face selling model and became a certified trainer educating the entire sale force.

Hired and managed a technical training staff engaged in training customers in the use and application of robotics and automation systems used by pharmaceutical drug discovery and quality assurance applications.• Created a training center of excellence• Developed training curricula based on best-practices and adult learning principals• Branded customer training and learning as a market differentiator—The Zymark Learning Center

Waltham, Ma, Us

Created customized applications for clients based on chemical analysis:• Tested and evaluated existing QC procedures and developed improved methodologies• Created new analytical methodologies for analyzing client-based products• Provided expertise in gas chromatography and atomic spectroscopy• Published featured articles in peer-reviewed journals and presented at scientific conferences

Edm Masters In Education, Adult Learning And Organizational Development

Bs Bachelors Degree, Chemistry, Business, Cum Laude