Karl Sharicz (Cx-Pro, Edm) Email and Phone Number
Karl Sharicz (Cx-Pro, Edm) work email
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Karl Sharicz (Cx-Pro, Edm) personal email
Karl Sharicz (Cx-Pro, Edm) phone numbers
Visionary Customer Experience (CX) Leader Helping Business Achieve Maximum Potential via CXA speaker, author, recognized thought leader, evidence-based realist, critical thinker, and Certified Customer Experience Professional (CCXP) with innovative approaches to driving customer-centric thinking within B2B organizations including technology, manufacturing, and service-oriented businesses. Using proven leadership skills, hands-on team-building approaches, and creativity, I design customer experience strategies that help organizations, retain customers, extend the customer lifecycle, leverage new business through referrals, deliver a return on investment through customer experience, and earn a reputation for achieving customer experience excellence. My goal is to help organizations excel in business by:• Coaching them on Customer Experience Management (CEM) strategies and tactical fundamentals• Leveraging customer-centric behaviors.• Demonstrating why customer experience is a business and marketing strategy• Proving that CX measures are as important to an organization as financial measures• Converting key drivers of customer satisfaction and loyalty into tangible ROISpecialties: Customer Experience Management, Customer Strategy, Customer Feedback Measurement, Text Analytics, Enterprise Feedback Management, Market Research, Business Intelligence, Customer Dynamics, Systems Thinking, Net Promoter Score (NPS) Systems, International Experiences in Asia, Europe, India, and South America.
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Customer Experience Behind The Scenes (Cxbs) Webcast HostQuestionproNewburyport, Ma, Us
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Founder, President, And Chief Experience Officer (Cxo)Horizoncx, Llc Nov 2014 - PresentQuincy, Ma, UsHorizonCX enriches small to medium sized businesses by:• Evaluating what customers and employees are thinking, feeling, and saying• Determining whether that feedback promotes or detracts from the business• Strategizing going forward plans and recommending next steps for VoC• Integrating VoC within the organizational strategy• Retaining existing customers and leveraging new business -
Contributing WriterMusic Museum Of New England Www.Mmone.Org May 2017 - PresentAs a volunteer writer, I contribute articles in support of the Music Museum of New England that aims to preserve, honor, and showcase New England's musical heritage.
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Senior Customer Experience AnalystEastern Bank Jan 2016 - Feb 2018Boston, Massachusetts, UsDeveloped insignts and action report-outs based on customer feedback for retail, mortgage, and business banking divisions that helped help drive improvements in the customer experience. Worked with divisional leaders to improve their operations. Introduced new ideas and metrics to augment CX programs. -
Educational Advisor And Content CuratorCustomer Experience Professionals Association (Cxpa) May 2015 - Sep 2016Minneapolis, Minnesota, UsAs Content Curator, I aim to bring the latest in educational content to 4000+ CXPA members to ensure they have access to the most critically important topics in customer experience that will help them advance their careers and the CX discipline as a whole. It’s all about member to member sharing and being connected to one another as CX professionals and having great conversations every day. -
Member, Board Of DirectorsCustomer Experience Professionals Association (Cxpa) May 2011 - May 2015Minneapolis, Minnesota, UsCXPA is a global, non-profit organization dedicated to the advancement of customer experience management and advancing the field through research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the CX discipline. • CXPA Board of Directors (2011 - 2016)• Networking Committee Co-Lead• Annual Insight Co-Chair and emcee (2013 and 2014)• Boston Local Networking Team Leader
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Customer Experience LeaderTyco Simplexgrinnell 2004 - 2014Cork, IeProvided leadership and direction to a team of customer experience professionals that:• Managed inbound and outbound customer initiatives• Drove customer retention and business development• Created closed-loop customer service recovery systems• Raised the service-excellence profile across the organization• Established customer measurement systems• Designed survey instruments• Developed management reports• Performed key driver analysis, trend analysis, and text analysis• Developed process improvement training plans based on best service practices -
Manager Of Business DevelopmentTyco Simplexgrinnell 2001 - 2004Cork, IeSupported integrated security business goals:• Designed and developing field-sales informational and incentive programs• Created effective marketing collateral• Developed proposals from the RFI to RFP that met customer requirements• Implemented an end-user focused integrated security customer training center• Established clear competitive advantages
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Manager, Integrated Systems TrainingTyco Simplexgrinnell 1997 - 2001Cork, IeLed and managed training and development initiatives for a professional services team:• Developed integrated security system training courses for internal and external clients • Authored a profitable end-user training manual for integrated security systems• Measured training business performance, to profitably meet revenue targets• Evaluated employee technical training skills and provided constructive feedback• Coached field-trainers on the delivery of high-quality training to customers• Provided skills-based technical sales training courses to internal sales and engineering personnel
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Manager Of Customer TrainingAsyst Technologies 1996 - 1997UsDesigned and developed customized automation training curricula for semiconductor fab operations. Delivered training to customers within North America, Germany, and Holland. -
Manager Of Customer And Sales TrainingPerseptive Biosystems, Inc. 1994 - 1996Managed a customer training function focused on bio-technical separations technology and developed a sales training curricula for the sales organization. Introduced the company to the Forum Face-to-Face selling model and became a certified trainer educating the entire sale force. -
Director Of Training (Zymark > Caliper Life Sciences)Caliper Life Sciences 1984 - 1994Hired and managed a technical training staff engaged in training customers in the use and application of robotics and automation systems used by pharmaceutical drug discovery and quality assurance applications.• Created a training center of excellence• Developed training curricula based on best-practices and adult learning principals• Branded customer training and learning as a market differentiator—The Zymark Learning Center -
Analytical Chemist - Application SpecialistThermo Jarrell-Ash 1980 - 1984Waltham, Ma, UsCreated customized applications for clients based on chemical analysis:• Tested and evaluated existing QC procedures and developed improved methodologies• Created new analytical methodologies for analyzing client-based products• Provided expertise in gas chromatography and atomic spectroscopy• Published featured articles in peer-reviewed journals and presented at scientific conferences
Karl Sharicz (Cx-Pro, Edm) Skills
Karl Sharicz (Cx-Pro, Edm) Education Details
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Boston UniversityAdult Learning And Organizational Development -
Suffolk UniversityCum Laude
Frequently Asked Questions about Karl Sharicz (Cx-Pro, Edm)
What company does Karl Sharicz (Cx-Pro, Edm) work for?
Karl Sharicz (Cx-Pro, Edm) works for Questionpro
What is Karl Sharicz (Cx-Pro, Edm)'s role at the current company?
Karl Sharicz (Cx-Pro, Edm)'s current role is Customer Experience Behind the Scenes (CXBS) Webcast Host.
What is Karl Sharicz (Cx-Pro, Edm)'s email address?
Karl Sharicz (Cx-Pro, Edm)'s email address is ks****@****ell.com
What is Karl Sharicz (Cx-Pro, Edm)'s direct phone number?
Karl Sharicz (Cx-Pro, Edm)'s direct phone number is +1 617-897*****
What schools did Karl Sharicz (Cx-Pro, Edm) attend?
Karl Sharicz (Cx-Pro, Edm) attended Boston University, Suffolk University.
What are some of Karl Sharicz (Cx-Pro, Edm)'s interests?
Karl Sharicz (Cx-Pro, Edm) has interest in Training And Development, Systems Thinking, Customer Dynamics.
What skills is Karl Sharicz (Cx-Pro, Edm) known for?
Karl Sharicz (Cx-Pro, Edm) has skills like Customer Experience, Solution Selling, Product Marketing, Team Building, Consultative Selling, Strategic Partnerships, Customer Focus, Employee Engagement, Salesforce.com, Sales, Customer Retention, Customer Oriented.
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