Karl Taylor Email & Phone Number

Swansea, United Kingdom

Swansea, United Kingdom

Driving customer satisfaction through social media and communitiesDelivering productivity and occupancy metrics for business growthDaily management of workflow optimisation focused on response time and service levelsImplementing strategy aimed at delivering growth and employee developmentFocusing on stakeholder relationships and developing Virgin Media’s social engagement

Swansea, United Kingdom

Driving value managementDelivering strategy for employee engagementFocusing on prevention of downspin and deliver up-sell and cross-sell improvementsImproving customer satisfaction and operational metricsTraining and developmentProviding leadership and directionImplementing and managing changeManaging day to day activities within the teamManaging absence, lateness and disciplinary processesManaging the Performance Management process within team and department

Sheffield, United Kingdom

Churn reduction managementDriving customer satisfactionEmployee engagementDelivering operational occupancy metrics Training and developmentProviding leadership and directionImplementing and managing changeManaging day to day activities within the teamManaging absence, lateness and disciplinary processesManaging the Performance Management process within team and department

Gateshead, United Kingdom

Retaining customer moving home and increase sales to new and existing customerReducing credit spend per saleDelivering strategy and customer satisfactionManaging LEAN processes and Model Office training within teamTraining and developmentProviding leadership and directionImplementing and managing changeManaging day to day activities within the teamManaging absence, lateness and disciplinary processesManaging the Performance Management process within team and department

Gateshead, United Kingdom

Delivering training to agents during NTL: Telewest mergerLearning all ex-NTL systems, procedures and processes to train to new and existing staffTraveling all over UK to deliver trainingOffering feedback on training content and assist in designMotivating fellow team members during an demanding transitional business periodTraining and developing teams to achieve and exceed targetsCarry out newly recruited staff training assessmentsEnhancing the customer experience by initiating Customer Loyalty calls around a variety of campaigns including customer complaints and faults.Managing own development and day to day responsibilitiesTraining a web team in Bangalore, India to move services requested through the website.Designing the training format and contentLiaising with, and build, stakeholder relationships with outsource agency (Accenture)Liaising with, and build, stakeholder relationships with offshore management and agentsMotivating the offshore workforceLeading the web team to achieve and exceed targetsWorking to tight deadline to launch Movers web form