As a Service Coordinator at Smart Care, my focus on maintaining robust service-level agreements and efficiently managing work orders has been central to my role since September 2023. With a solid foundation in cybersecurity from Summit Academy Opportunities Industrialization Center, I bring a blend of technical acumen and customer service expertise to the table. Previously, I honed my skills as a Technical Support Analyst at WAND Digital and as a Customer Service Technician at Questar Assessment Inc. My commitment to computer literacy and a proactive approach to problem-solving ensure that I meet and exceed the service expectations of our clients every day.