Karl Wong Email & Phone Number

Hong Kong

Kowloon Bay, Hong Kong Sar

Job Duties:- Manage the delivery of business and digital transformation projects- Manage the full project life cycle from initial request, and requirement crafting to production roll-out and maintenance- Lead the business and integration requirements discussion with users and translate the requirements into IT business solution proposals- Identify and document constraints, assumptions and risks associated with business requirements- Develop and maintain project documentation including but not limited to project plans, business processes, UAT plans and scripts, a project presentation- Coordinate with relevant stakeholders and monitor project activities and delivery- Assist in managing the performance of vendors to ensure the agreed standard and service quality- Conduct research on the latest technological trends to identify further room for effectiveness/efficiency and make recommendations on the process re-design- Prepare training materials and conduct user training

Quarry Bay, Hong Kong Sar

Job Duties:- Manage O2O operations, capacity control, and strategic planning- End-to-end process improvement and design- Participation in and contribution to various new project developments- Manage e-Commerce and O2O transformation processes and store/center developments- Manage O2O mobile application and SaaS system development projects from conception to launch (0-1)- Manage enhancements, iterations and UAT of O2O mobile applications and SaaS systems using Agile methodology (Scrum)- Provide insights on UX/UI and features for O2O mobile applications and SaaS systemsKey Achievement:- Standardized O2O pick & pack process, and completed the transformation of 7 existing picking centers and expansion of 7 new picking centers within 6 months- Designed a 60-minute instant delivery model, expanded to 84 offline stores within 2 months transforming them into O2O stores- Designed a unique end-to-end fulfillment process for a newly built large-scale distribution center and conceived solutions for app & system enhancements based on new process characteristics, completing development & API integration & UAT within 2 months, achieving the required daily target capacity of 4,000 orders- Increased overall O2O order fulfillment capacity from 700 orders/day pre-transformation to 8,000 orders/day

Quarry Bay, Hong Kong Sar

Job Duties:- Assisting with budget planning- Performing forecasting on operations volumes- Performing planning and analysis for projects- Providing insights for improvement based on analysis results- Journey planning and strategic analysis- Maintaining in-house programsKey Achievement:- Redesigned the O2O operational flow in line with business transformation, successfully improved service level agreements (SLA) and shortened delivery lead time from next-day to same-day- Participated in implementing new systems & applications, optimized operational processes through digital technologies to achieve paperless operations and increased picking capacity by 50%- Reviewed order delivery processes and district distributions, adjusted responsibilities across centers, improved efficiency and capacity of last-mile delivery, and increased daily time slots for delivery from 2 to 3

Kowloon Bay, Hong Kong Sar

Job Duties:- Project management, responsible for operations, cost control, and billing- Collaborating with the IT team to enhance in-house systems to optimize operational processes- Warehouse management, inventory control, and RMA operations management- Implementing any processes for improving operations, and formulating guidelines, SOPs, and KPIs- Team management, maintaining high morale and motivation to increase productivity- Responsible for staff discipline, welfare, attendance, safety, and healthKey Achievement:- Formulated SOPs and operational clocks for Foxconn projects, rationalized manpower, and successfully saved 60% of labor costs- Identified slow/idle inventory through analysis and advised vendors on regular returns processes for Dell projects, increasing overall warehouse space by 30%- Zero industrial accidents during tenure- Replanned RMA workspace layout and workflow, increasing usable space by 20% and productivity by 30%

Kwun Tong, Hong Kong Sar

Job Duties:- Project management, planning construction schedules, progress tracking, cost control, and billing- Participation in regular meetings with construction companies and reporting of project schedules- On-site inspections, supervision of construction procedures, and quality control- Material planning and control, transportation scheduling, and tracking- Ensuring proper health and safety practices and standards for all site operationsKey Achievement:- Zero industrial accidents during tenure- Independent follow-up and completion of the entire 97 Belcher's Street residential project, delivering progress on schedule at each stage- Successful attainment of an additional Variation Order (VO) income of HKD600k for the company from the contractor

Kwun Tong, Hong Kong Sar

Job Duties:- Management of forward and reverse logistics, including inventory forecasting, planning, and cost control- Warehouse management, storage space planning and pick path optimization- Management of outsourcer performance and monitoring of service standards- Continued optimization of the supply chain in Hong Kong and MacauKey Achievement:- Through restructuring of the reverse logistics process, sorted and cleared bad debts from the past 6 years within 3 months, involving inventory of approximately HKD$3 million, and maintained an "Inventory Accuracy Rate" above 99%- Performance was affirmed by Headquarters and I was assigned to assist the Malaysia branch in resolving bad debt issues and sharing management experience- Successfully increased the "inventory hit rate" from 65% to over 90% within 6 months and have maintained this- Leveraged the Headquarters' relocation plan to successfully establish the HK "RBO" replenishment flow by reviewing the forward logistics process: rush orders are auto-placed (ETA reduced from 7D to 24H); regular buffer orders ETA also reduced from 14D to 7D- Stock levels of good and bad parts less than 4 weeks, 50% below regional target- Collaborated with the outsourcing strategy to review and redefine team member job duties to redistribute work, and successfully reduced labor costs by 60%

Master Of Science - Ms, Data Science, Technology And Innovation

Bachelor Of Arts (Hons), Marketing And Management, 2.1

Advanced Diploma, Business (Strategic Logistics And Supply Chain Management)