Karly Davis Email & Phone Number

Responsible for assisting Tier 1 agents with escalations from customers regarding balanceissues/redemption trouble/system errors/orders. Assist customers who experience fraudulent activity ontheir rewards accounts and how to determine if a caller is the fraudulent person. Open/close casesregarding a multitude of issues a customer may experience in a timely fashion. Educate Tier 1 agents sothey have a clear understanding of what customers are asking. Responsible for having a clearunderstanding of mathematics and how to determine a customer's correct balance. Complete all trainingrequired in a timely fashion.

Us

Processed customer orders and optimized shipments into loads. Always made sure the transportationsystem was updated with current shipment information. Completed hourly logs and ensuredinformation was updated and correct. Negotiated rates with customers and carriers. Coordinated withdrivers to ensure on time delivery by tracking trucks for pick-up, estimating times of arrival and deliveryand recovering shipments when necessary. Identified the proper temperature setting was correct onloads from pick-up through delivery.

Atlanta, Georgia, Us

Office Team/Robert Half InternationalCox Media GroupApril 2014 – PresentResponsible for resolution of escalation calls. Escalation calls include but are not limited to: delivery issues where a subscriber calls in with trouble relating to the delivery of newspapers and requires escalation to the field area manager and the district manager to get delivery problems resolved, delivery issues where a non-subscriber calls in due to free advertisements being placed on their property, arranges for these to start or stop depending on customer, billing issues where customers are being charged differently than agreed upon, billing issues where rates are negotiated to better suit subscriber, etc. Required to stay logged into incoming call que ready to take on next call, required to work in a fast paced environment with ease and accuracy, run reports when subscribers use the automated machine to ensure the request is properly documented, required to stay on top of emails of request from subscribers and non-subscribers to ensure all are answered in a timely fashion.

Oversaw rent collection, working knowledge of tenant and eviction laws, maintained positive resident/owner relations, demonstrated strong multitasking, communication, organizational, and leadership skills, leased apartments, friendly, outgoing, great customer service skills, overcame objections, high energy, marketing savvy, brought to the team a keen eye for the bottom line, has proven track record in meeting and exceeding the goals, top notch organizational, time management and interpersonal skills, maximized the overall operating performance and effectiveness of the community, monitored finances of the community, provided mentoring and training for community team members, hired and evaluated community team members, oversaw all maintenance staff and ensured all work is being correctly done - all on a 24 hour, 7 day per week basis.

Acquire prospective customers and/or clients to buy/sale property in North Ga., showing property, placing information into our Multiple Listing Service, perform Comparative Market Analysis for prospective client listings, and complete the required continuing education courses.

Installed and repaired DS1, DSO, Frame Relay and voice grade circuits for a Fortune 500 firm, Excellent understanding of Sprint Digital Cross-Connect (DCCS), which included wiring and provisioning multi-use facilities, Extensive knowledge of premise equipment including CSU/DSU, Channel Banks, Channel Cards and Cisco Routers, Extensive knowledge of Frame Relay and proper optioning of frame card and testing from the frame switch including the Nortel PSN2 and Packet Switch, Extensive customer service experience working in a service assurance and service delivery atmosphere, including direct customer, vendor and local exchange carrier interface.

Sales Agent, Real Estate

High School, High School/Secondary Diplomas And Certificates