Karly Murphy Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts

Melbourne, Australia

Wayland, Ma

• Managed the four-member Groups Department team and delegated assignments, projects, and tasks; led weekly meetings with team to discuss department’s concerns and streamline processes • Handled all escalated issues from the Groups Department and resolved with input from the Senior Manager that satisfied all parties involved• Collaborated with Customer Service, Accounting, and Training and Development Departments to solve customer service issues, transaction disputes, and give feedback on wedding specialists • Bi-weekly meetings with upper management to discuss Groups Department team, wedding specialists, wholesalers and hotels• Fostered positive and supportive working relationships with the wholesalers and 150 wedding specialists

Wayland, Ma

• Review and confirm group agreements with clients and preferred wholesalers• Ensure all rates, terms/conditions, and promotions are accurate within group contract• Maintain organized work flow and prioritize outstanding or urgent items• Build relationships within organization (resorts/wholesalers/sales representatives)• Cross train in other areas of department to assist when necessary• Working with the team to achieve uniform goals and standard response times

Kantharalak, Sisaket, Thailand

• A certified TESOL instructor teaching Mathematics and English to Thai students at a secondary school in rural Thailand.• Taught 5 levels of mathematics to Thai students in grades 7 – 11, English to grade 10, and Computers to grade 9 with limited English• Strong communication and time management skills • Effectively managed a safe and positive classroom • Created and administered worksheets, tests, mid-term exams, and final exams • Used various games and activities to keep students interested in topic • Attended all school meetings, activities, and functions required, including Gate Duty, Sports Week, Foreign Department Parties• Established a friendly and respectful relationship with Thai co-teachers

•Serve as a peer mentor to prospective study abroad students for International Study Abroad (ISA) and the CIE office; encourage students to attend info sessions and study abroad events•Advise perspective students on the UNH study abroad process•Presented to classrooms, clubs, and organizations about the benefits of going abroad

Durham, New Hampshire

•Manage the 104,425 sq. ft. Hamel Recreation Center during open, closing, and afternoon hours•Supervise up to seven staff members in different areas of the gym including the Fitness Center, Equipment Room, and Front Desk; open and close the facility •Maintain security and safety within the facility at all times; manage first aid and emergency situations within and around the facility; document accidents and incidents that occur •Practice conflict resolution with patrons or staff members •Perform various administrative tasks such as answering phone calls, making transactions, handling the register and signing guests up for memberships •Complete rounds throughout the facility to ensure adherence to all policies and procedures

Ba Mathematics, Mathematics

Activities and Societies: Campus RecreationDean's List 2010 - 2014 Minor in Political Science Study Abroad Spring 2013 Semester: Brussels.

Education record

Served as International Study Abroad (ISA) student representative to Vesalius College Student Government; voted into role by peers