My passion for marketing and customer service led me to pursue a Postgraduate Certificate in Marketing/Marketing Management from Centennial College School of Business, where I learned the latest strategies and tools to create engaging and effective content for various platforms and audiences. I also obtained a Postgraduate Certificate in Project Management, which enhanced my skills in leading and managing cross-functional teams, delivering projects on time and within budget, and solving complex problems with innovative solutions.Since November 2023, I have been applying my marketing and project management skills as an Assistant Restaurant Manager at Pastucci's Canada Inc., a popular Italian restaurant chain. In this role, I am responsible for overseeing the daily operations of the restaurant, ensuring customer satisfaction, and driving business growth. I have also improved the efficiency and quality of the service delivery by training and coaching the staff, optimizing the processes, and resolving any issues promptly and professionally. I am always looking for new ways to enhance the customer experience and the brand reputation of Pastucci's.
Pastucci'S Canada Inc.
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Assistant Restaurant ManagerPastucci'S Canada Inc. Nov 2023 - PresentToronto, Ontario, Canada
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Line CookPastucci'S Canada Inc. Jan 2022 - Nov 2023Toronto, Ontario, Canada• Provided exceptional customer service by greeting guests, taking orders, and recommending menu items.• Maintained knowledge of menu items, ingredients, and preparation methods to answer customer questions and make recommendations.• Processed payments and reconciled cash register at the end of each shift• Built rapport with customers and made tailored recommendations to increase customer loyalty.• Resolved customer complaints and addressed any issues in a timely and professional manner.
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Field/Loan OfficerRenew Microfinance Pvt. Ltd. Apr 2020 - Apr 2021Thimphu, Bhutan• Assisted customers with account inquiries, deposits, and withdrawals.• Processed transactions accurately and efficiently while ensuring compliance with bank policies and regulations.• Promoted bank products and services to customers and referred them to appropriate departments as needed.• Assisted in opening and closing procedures for the branch.• Maintained a high level of professionalism and confidentiality in handling sensitive customer information.• Provided support to customers via phone and messaging, resolving concerns in a timely manner.• Collaborated with cross-functional teams to resolve complex customer queries.• Achieved monthly performance targets.• Maintained accurate and detailed customer records.• Awarded certificate of completion on “PRINCIPLES, ACCOUNTING, LEGAL AND REGULATORY ASPECTS OF BANKING” and seminar on “BUILDING UP A SUSTAINABLE MICROFINANCE PROJECT IN BHUTAN”
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EnumeratorNational Statistics Bureau Nov 2019 - Dec 2019Thimphu, Bhutan• Conducted surveys and questionnaires • Collected and analyzed data, ensuring accuracy and reliability• Developed and implemented strategies to improve data collection processes• Worked independently and as part of a team to meet project deadlines• Maintained accurate records of survey participants and data collected• Provided excellent customer service by addressing participant questions and concerns in a professional and timely manner
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EnumeratorMinistry Of Works And Human Settlement (Disaster Management) Mar 2019 - Apr 2019Thimphu, Bhutan• Conducted surveys in disaster-stricken areas to collect information on the impact of the disaster on the community and individuals• Collected and analyzed data on the damage caused by the disaster• Provided excellent customer service by addressing participant questions and concerns in a professional and timely manner• Maintained accurate records of survey participants and data collected• Record responses on paper or enter responses directly into a computer database through computer assisted interviewing systems.• Check information gathered for completeness and accuracy
Karma Choden Education Details
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Marketing/Marketing Management, General -
Project Management -
Civil Engineering -
Ugyen AcademyScience (Physics, Chemistry, Math, English, Dzongkha)
Frequently Asked Questions about Karma Choden
What company does Karma Choden work for?
Karma Choden works for Pastucci's Canada Inc.
What is Karma Choden's role at the current company?
Karma Choden's current role is Assistant Restaurant Manager @ Pastucci's Canada Inc. | Financial Sales, Attention to Detail.
What schools did Karma Choden attend?
Karma Choden attended Centennial College School Of Business, Centennial College School Of Business, College Of Science And Technology, Bhutan, Ugyen Academy.
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Karma Choden
Vancouver, Bc
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