Karma Choden Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Provided exceptional customer service by greeting guests, taking orders, and recommending menu items.• Maintained knowledge of menu items, ingredients, and preparation methods to answer customer questions and make recommendations.• Processed payments and reconciled cash register at the end of each shift• Built rapport with customers and made tailored recommendations to increase customer loyalty.• Resolved customer complaints and addressed any issues in a timely and professional manner.

Thimphu, Bhutan

• Assisted customers with account inquiries, deposits, and withdrawals.• Processed transactions accurately and efficiently while ensuring compliance with bank policies and regulations.• Promoted bank products and services to customers and referred them to appropriate departments as needed.• Assisted in opening and closing procedures for the branch.• Maintained a high level of professionalism and confidentiality in handling sensitive customer information.• Provided support to customers via phone and messaging, resolving concerns in a timely manner.• Collaborated with cross-functional teams to resolve complex customer queries.• Achieved monthly performance targets.• Maintained accurate and detailed customer records.• Awarded certificate of completion on “PRINCIPLES, ACCOUNTING, LEGAL AND REGULATORY ASPECTS OF BANKING” and seminar on “BUILDING UP A SUSTAINABLE MICROFINANCE PROJECT IN BHUTAN”

Thimphu, Bhutan

• Conducted surveys and questionnaires • Collected and analyzed data, ensuring accuracy and reliability• Developed and implemented strategies to improve data collection processes• Worked independently and as part of a team to meet project deadlines• Maintained accurate records of survey participants and data collected• Provided excellent customer service by addressing participant questions and concerns in a professional and timely manner

Thimphu, Bhutan

• Conducted surveys in disaster-stricken areas to collect information on the impact of the disaster on the community and individuals• Collected and analyzed data on the damage caused by the disaster• Provided excellent customer service by addressing participant questions and concerns in a professional and timely manner• Maintained accurate records of survey participants and data collected• Record responses on paper or enter responses directly into a computer database through computer assisted interviewing systems.• Check information gathered for completeness and accuracy

Postgraduate Certificate, Marketing/Marketing Management, General

Postgraduate Certificate, Project Management

Bachelor’S Degree, Civil Engineering

2 years more for the completion of my course.

Secondary School, Science (Physics, Chemistry, Math, English, Dzongkha)