Sammed Gunde Email & Phone Number

Karnataka, India

Bengaluru, Karnataka, India

started with dynamic role of an quality Analyst where in the bunch of team to enrich the performance of the business organisation with evaluation analysing and coaching structure with end to end Technology included

Belgaum, Karnataka, India

*Enhanced digital proficiency: Fluent with advanced call auditing software and digital tools.Multichannel auditing: Proficient in monitoring calls across various communication channels (voice, chat, email).*Real-time feedback: Offer instant feedback and coaching to agents to improve performance.*Compliance expertise: Stay updated with industry regulations and ensure adherence to quality standards.Analytical mindset: Strong data analysis skills to derive actionable insights.Continuous improvement: Commitment to driving ongoing improvement in call quality.

Belgaum, Karnataka, India

Senior Quality Analyst in BPO with a proven track record of drivingexcellence in quality management.Develop and implement quality assurance strategies, policies, andprocedures to ensure adherence to industry standards and regulatoryrequirements.Conduct in-depth analysis of quality metrics, performance data, andcustomer feedback to identify areas for improvement.Lead and mentor a team of quality analysts, providing guidance andsupport to drive consistent high-quality performance.Collaborate with cross-functional teams to establish qualitybenchmarks, monitor performance, and implement corrective actions.

Belgaum, Karnataka, India

Proficient in providing in-depth knowledge and support to teams inareas of expertise.Train and mentor associates on process and domain knowledge,ensuring high-quality service delivery.Conduct research, analyze data, and resolve complex customer inquiriesor escalations effectively.Collaborate with cross-functional teams to develop and implementprocess improvements and best practices.Stay updated with industry trends, regulations, and client requirementsto ensure compliance and optimize performance.Serve as a point of contact for team members, addressing queries,providing guidance, and facilitating problem-solving.Utilize strong communication and presentation skills to deliver trainingsessions and convey complex information clearly.Drive quality assurance and performance metrics, providing insights forprocess enhancements and maximizing efficiency.Foster a positive and collaborative work environment, promotingteamwork, knowledge sharing, and continuous learning.

Belgaum, Karnataka, India

Managed and executed end-to-end business processes, ensuringsmooth operations and timely deliverables.Analyzed existing processes and identified areas for improvement,implementing innovative solutions to streamline workflows.Conducted regular process audits to ensure compliance with qualitystandards and identify opportunities for optimization.Collaborated with cross-functional teams to gather requirements,design efficient processes, and drive successful implementation.Developed and maintained process documentation, including standardoperating procedures (SOPs) and workflow diagrams.Monitored key performance indicators (KPIs) to track processperformance, identify bottlenecks, and recommend enhancements.Utilized process improvement methodologies, such as Lean or SixSigma, to drive efficiency and eliminate waste.Provided training and support to employees to ensure understandingand adherence to standardized processes.Assisted in the implementation of automation tools and technologiesto enhance process efficiency and productivity.Contributed to continuous improvement initiatives by actively seekingfeedback and implementing best practices.Proactively identified and resolved process-related issues, addressingroot causes to prevent future occurrences.Demonstrated strong analytical skills and attention to detail in analyzingprocess data and generating actionable insights.

Diploma In Mechanical Engineering, Mechanical Engineering

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