Karma Jackson, Mha, Pmp Email & Phone Number

Saratoga Springs, Ut, Us

Draper, Ut, Us

Sandy, Ut, Us

Missouri City, Texas, Us

• End to End Product Management, setting and achieving daily and weekly milestones (Agile)• Oversee Systems and Business Support for on-prem, cloud, SaaS• Work with IT Project Managers to synergize product initiatives• Supervise and approve monthly sprints using ITIL Framework• Jumpstarted customer service delivery by 40% with new customer• Responsible for servers that control monitoring tools with regular maintenance, patching and updates. IIS/Windows, Linux, HP NonStop, Base24, HTML5, java, xml, PowerShell and PHP configuration. etc.• Constant tweaking of policies for creating scripts to obtain status and action codes to alert support of an issue/fault. Daily Analysis and metrics for SLA. Writing batch files for execution of screen display and automation of a new installation or updates.• Orchestrate Base24 maintenance, code deploys as needed for projects to compile fix levels and custom code• Create Product Requirements Documents• Work with the affiliates as a liaison to ensure the lines of communications are constantly open, honest and always making progress in meeting goals • Interview, hire and discipline process and hold 1x1 weekly meeting with direct managers.• Budget and Vendor reviews and negotiation• Yearly performance reviews• Set valuable goals to ensure my team is proactive to issues and not reactive• Address and maintain compliant Implementation Plans• Assist in creating, reviewing and approve technical design documents• Formalize Steering Committee and working sessions. Provide regular updates to senior executives, department heads and stake holders which includes distributing daily metrics• Manage and oversee call center and service desk 24/7 back-end infrastructure of the company’s commercial lending applications on both Linux & Windows OS • Installation, testing and modification, as well as maintenance and of software systems, implement changes and scheduled upgrades and patching and training

Salt Lake City, Utah, Us

• Manage and approve monthly sprints using ITIL Framework• Enterprise implementation and integration• Installation, testing and modification, as well as maintenance and patching of software systems• Working onsite with clients to implement successful Product launch and delivery• Unix and Linux system configuration• Jumpstarted customer service delivery by 46t% with new customers• Create Product Requirements Documents• Work with IT Project Managers to synergize project initiatives• Build SQL scripts to extract data as needed using Oracle, SQL or Business Object languages• Collect bugs using JIRA and distribute reporting metrics on the data/bug tracking from new, in progress and completed, to stakeholders• Responsible for servers that control monitoring tools with regular maintenance, patching and updates. IIS/Windows, Linux, HP NonStop, Base24, HTML5, Java, xml, PowerShell and PHP configuration• Manage a of Team of 56• Corporate Accountability• P&L Profit & Loss Responsibility• Budget and Financing, vendor management & contract negotiation• Change Management, Change Transition• Daily approval of Change Controls, Implementation, Back Out, and Disaster Recovery Plans• Crisis management• Formalize Steering Committee and working sessions. Provide regular updates to C-level executives, peers and stake holders which includes measurable metrics

Brookfield, Wi, Us

• The role encompassed product, project and program management responsibilities• Design and deliver a target state operating model from conception to completion• Working onsite with clients to implement successful Product launch and delivery• Build out scalable platforms• Create Product Requirements Documents• Integration and customizations• Leveraged the quote-to-cash business process map created by the Business Process Improvement team• Complete end-to-end budget and planning• Created requirements and completed negotiation of contracts• Built and maintained SQL scripts, indexes, and complex queries for data analysis, extraction and conversion to report measurable internal and externally• Provide database coding and analysis to support business applications • Provide onsite technical support, such as new installations, maintenance and repairs of network apparatus, peripherals and training. Performance testing• Accomplished engineering objectives in systems simulation through effective use of software and programs such as UNIX, Microsoft Windows, and web services.• Calculated status reporting, client communication and project management for timely completion and quality deliverables of projects • Implemented new production methodologies that resulted in optimizing my employee’s time to finish the tasks, thus enhancing employee efficiency • Onsite travel to achieve goals with the clients and to act as a liaison through the conversion to ensure the project stay within scope & budget and requirements are met with 100% customer satisfaction

New Delhi, Delhi, In

• Product Management building and implementing a SaaS environment• Big Data conversion and predictive analytics • Batch processing• Cloud computing• Responsible for reviewing time and cost of the projects and identifying risks• Provide detailed description of project scope and the requirements with clinical team and clients • Coded extraction software with language Visual Basic• Responsible for directing intra-departmental team

• CEO/President, owner and operator of a printing and engraving company• Computer Vision• AI and machine learning• Judgement / Decision Making• Digital and e-goods, internet coupons and downloadable software• Budget and Finance• Forecasting and data analysis• Graphics Design, ART• Business Development• Branding and Marketing, UX/UI

Cottage Grove, Wi, Us

• Health Information Services Implementation and Training Expert• Gather requirements and organize implementation• Fast Healthcare Interoperability Resource framework• HL7 framework integration and retrieval of electronic medical records• Development, adoption, market recognition, utilization and adherence• Generated and contributed product and process solutions• Coordinated six to eight-week (depending on contractual agreement) onsite training and implementation. • Automate analytical model building• Adapt and update current policies and procedures for compliance (JCAHO)

Mount Sterling, Kentucky, Us

• Health Information Services Director & Utilization Review Director• Liaison between the doctors and nursing staff to ensure compliance with controlled and coordinated weekly meetings• Responsible for budget, performance reviews, hiring and training technicians• Implemented data storage methods and retrieval systems for patient records, SAN• Utilization Review – providing insurance companies with sufficient data to obtain coverage for patient stay while tracking receivables, contracts and negotiations• Boosted Length of Stay by 25%• Structured and programmed a software application, to provide patient record information for Joint Commission and Medicare audits• Ongoing education on legislation for policies and procedure laws and compliance• Successfully passed yearly Joint Commission & Medicare surprise audits• Responsible for escorting a subpoenaed medical record to court proceedings and commitment hearings on a weekly basis and presenting it before the court and judge, which made it imperative in staying up to date on federal and state laws

Master In Health Administration, Mha

Bachelor'S Degree, Health Information/Medical Records Administration/Administrator

Associate'S Degree, Health Information/Medical Records Technology/Technician

Education record

Pmp Project Management Professional