Karma R. Email & Phone Number

Seattle, Washington, United States

Lead projects in the Google Cloud Infrastructure Modernization product marketing team to drive revenue in telecommunications, entertainment, and media solutions. Manage data analytics and reporting, event planning and execution, and marketing asset development as part of a small and nimble results-oriented team.

Greater Seattle Area

Engage with Microsoft stakeholders to set project strategy, document processes, drive execution, and communicate status for a new team in the Global Demand Center that supports the success of independent software vendors (ISV) on the Microsoft Cloud and commercial marketplace. Create marketing and sales enablement content to promote marketplace initiatives and support related field selling motions.

Bothell, Washington, United States

Your Healthy Karma is a personal wellness business that specializes in massage therapy and integrated nutrition health coaching. Services include a range of therapeutic massage modalities as well as individualized holistic health coaching to support clients in their wellness journey. All services are tailored to each client’s individual needs, whether it is to address specific health concerns or to support overall well-being.

Bellevue, Washington, United States

Managed planning, execution, and reporting of channel marketing program investments and organization budgets. Collaborate with financial controllers to create program tracking tools and data-driven reports and processes to support real-time analysis and business insights. Developed Power BI reports for self-service, real-time investment performance and budget insights. Serve as primary point of contact to global partners for investment program support.

Redmond, Wa

Managed planning, execution, and reporting of channel marketing program investments and organization budgets. Collaborate with financial controllers to create program tracking tools and data-driven reports and processes to support real-time analysis and business insights.

Redmond, Washington, United States

Managed go-to-market OEM device campaigns to drive growth in North America enterprise activations and program consumption. Facilitated collaboration across Microsoft business groups and through the partner ecosystem to identify sales opportunities, enable OEM revenue growth, and innovate adoption programs. Drove improved alignment and partnership with internal business groups and field sellers to support device compete opportunities in managed accounts.

Greater Seattle Area

- Developed a product roadmap and business plan to improve customer experience and grow Washington’s second-largest vanpool program. Conducted national market research and partnered with transit agencies statewide to identify market trends, understand the competitive landscape, and propose product innovations. - Led cross-functional LEAN workshops to map current- and future-state processes to improve capacity of a small team that was functioning on 20-year old paper-based procedures and tribal knowledge. Using customer input at every stage, rolled out new standards, tools, and internal process improvements to streamline the customer experience and backend operations for program enrollment, monthly reporting, and fare collection. -Supervised a team of seasoned vanpool coordinators in day-to-day operations and coached them through organizational change and process improvement methods. Introduced and trained the team in newer technology solutions such as Smartsheet, ProductPlan and more advanced features of Excel.

Greater Seattle Area

• Increased online sale of Individual and Senior (Medicare) health plan by over 20% and reduced operating costs by over 30% by implementing a new digital sales solution. Successfully developed and presented the business case for system replacement to executive leadership and led a large cross-functional team to develop business requirements, select a vendor, and plan the 2-year project. • Managed the enterprise implementation project in partnership with the solution vendor based in Florida. Led cross-functional LEAN workshops to transform business processes and internal systems to support the new sales and enrollment platform. Learned and trained teams on the complex state and federal policy regulations that influenced the program. Diplomatically negotiated confusing and competing priorities internally and externally to meet regulatory requirements. • Managed the Digital Sales roadmap and product backlog for the Premera website, including secure and non-secure portals. Delivered first-version software on time and without defects and collaborated with department leads to create and deliver user training and customer support.

Greater Seattle Area

Managed the customized member web portals for large employer groups that constitute over 60% of overall membership (key accounts included Microsoft, Amazon, Alaska Airlines, Starbucks). Delivered self-service web capabilities to reduce costs, improve customer experience, and retain these self-funded groups. • Built trust through advocacy and collaboration with account teams and customer groups to develop product roadmaps to meet customer expectations and needs. Managed the backlog and negotiated with leadership to acquire resources to deliver the highest-priority features and bug fixes within three months. • Mentored and coached a new product manager when I was assigned to a new program and continued to provide support as needed.

Redmond, Wa

• Led and coordinated the organizational and business rhythm of the business (ROB), including fiscal year calendar, leadership team meetings, and strategic planning activities. • Drove process improvements to scale for annual metric and target-setting, data analysis, business intelligence integration, tool development and deployment, and business scorecard reporting.

Redmond, Wa

Planned and developed multi-year learning and development programs for Sales, Marketing, and Services roles worldwide. Expertly managed fiscal year budget and reporting from planning through execution. supporting the organization in consistently exceeding performance targets. Developed standards for defining business cases, strategic roadmaps, and supported the leadership team in preparing presentations and reports in the ROB. • Managed budget operations and reporting for a $50M+ portfolio, and consistently exceeded accountability targets. • Spearheaded complex projects to improve operational efficiency, system enhancements, and cost containment initiatives, resulting in more than 100% improvement in cost predictability, 95% improvement in solution quality, cost savings of more than $100,0000/year. Created budget and performance management tools and methodologies to simplify routine budget management and spontaneous reporting using Excel, Power BI, and SharePoint tools.

Developed online courses for Microsoft corporate initiatives as part of mandatory employee training, as well as required and elective courses targeted for Sales & Marketing field professionals. Built and delivered readiness materials for Sales and Marketing roles in the field, including playbooks, role guides, online, virtual, and in-person training.

Seattle, Wa

Managed the implementation of a business process management system for a sleep medicine startup company with clinics in Phoenix, AZ and Seattle, WA.

Greater Seattle Area

Led cross company transformation initiatives reporting to the Chief Medical Officer. Defined business cases and managed projects to implement new health management programs, integrated systems, and strategic partnerships with disease management and clinical decision support providers.

Greater Seattle Area

Managed CRM system implementation projects and trained Sales staff as a critical part of an enterprise business and system transformation initiative. Developed and delivered training and readiness programs for 600+ learners. Twice recognized by the company as Top Performer of the Year.

Greater Seattle Area

• Consulted with a large environmental consulting agency to improve administration efficiencies and support production of large environmental impact statements for public review periods.

Seattle, Wa

• Collaborated with the King County Mental Health Program to document quality management standards and protocols in support of the UBH bid to maintain its contract with King County.

Seattle, Wa

• Managed business development for a health care medical management start-up company. Worked with medical professionals to develop an evidence-based medical management program for catastrophic care such as organ transplants and complex neonatal conditions.

Roseland, Nj

• Implemented electronic data interfaces with large integrated health systems to exchange eligibility and claims data. Facilitated partnerships with partner providers, managed integration projects, and performed data analysis to support setup and testing.

Greater New York City Area

• Provided administrative and clinical support as part of a floating medical administration pool while attending graduate school full-time for 6 months. Managed the offices of several radiation oncologists to coordinate patient registration, intake, and clinic administration. Assisted with academic research and contributed to the publication of two clinical studies.

Elizabeth, Nj

• Managed the office of a physician with a hospital-based OBGYN practice. Managed staffing, patient scheduling, billing, medical records, office supplies, and assisting with medical procedures.

• Supervised a customer service call center that supported the small group segment for a New Jersey-based insurance company. Handled inbound calls, processed medical claims, and participated in a leadership program.

Mpa, Health Policy And Management

Certificate, Project Management

Ba, Economics

Activities and Societies: Alpha Chi Omega, Omicron Delta Epsilon Honor Society

Product Management

Pragmatic Marketing - Level Iii, Product Marketing & Management

Certified Health Coach, Holistic Health

Health Coach Certification Program

Bachelor'S Degree, Economics