Karmel N. James Email & Phone Number

As the "resident adult" of Southeast Dreamin, I oversee the financial and legal aspects of delivering the two day professional development conference.

San Francisco, Ca, Us

Arlington, Virginia, Us

In my role as Senior Associate at DCS, I support our clients in their Salesforce implementations to optimize business processes and decrease complexity. From one-off projects to long-term partnerships, I assist teams to build long lasting, sustainable, and scalable solutions that grows with the companies and staff. Working across industries such as associations, nonprofits, SAAS providers, venture firms, etc. the goals are the same - identify the best solution for the project to maximize the data collected increasing options for better data-supported, informed decisions. Client projects included:-Data migrations from external systems such as Microsoft Dynamics and iMIS due to system migrations or company acquisitions-Troubleshooting integration, automation, and record access issues in Salesforce as problems arose-Design and configuration of custom sales, marketing, and service automations in accordance to department goals-Configuration of installed packages and integrations with external tools such as SalesLoft, Outreach, Hubspot, Chargebee, Hubspot, and Marketo-Mass update of records in Salesforce using Dataloader, Dataloader.io, and Import Wizard following list purchases or data clean-up efforts-Development of system improvement projects to optimize the Salesforce system and other integrations aligned with department goals to maximize staff time with conflicting priorities-Collaboration with different company stakeholders to discuss change management practices to optimize user adoption and increase continued training to avoid temporary solutions-Cooperation with stakeholders to develop internal best practices that align with business practices

Alexandria, Virginia, Us

As the Donor Relations Manager, my role encompassed two major goals - maintain accurate donation records for communication with donors and customize Salesforce as the administrator to track the donations that support the different programs. In collaboration with the marketing, programs, and development team we were able to achieve:-Customizing Products and Orders objects in Salesforce to track deliverables for the OrphanKind program-Updating the Zapier integration to provide accurate donation information to Salesforce to increase data accuracy-Developing new processes and procedures regarding cash donations to aid remote Development Officers in providing accurate collection details for donation tracking-Management of Donor Relation interns to communicate with donors during fundraising campaigns to provide details on program deliverables-Supervision of the Donor Relations Coordinator and their management of donation collection-Development of strategic goals and system improvements to different integrations into Salesforce to maintain high data quality to ease with donation tracking and finacial auditing

Portland, Or, Us

Operations:-Developed strategies for implementation to improve organization workflow in Dropbox (2,000+ files) and Salesforce-Processed monthly 200+ credit card transactions, check requests, and invoices for reconciliation-Constructed a Google Sheet-based financial management database to record financial transaction and report project budget-to-actuals used for 1.5 years during fiscal sponsorship-Served as team's resident technology "help desk" to resolve issues in Google Administration, Salesforce, general computer issues, general office internet issues, Mailchimp, Microsoft suite, Keynote, and PagesPolicy:-Participated in team budget strategy meetings to provide logistical, administrative, and financial perspective for proposed suite of projects-Researched and implemented semi-automatic news digest to index articles of interested using specified keywords from 20+ sources to send to staff daily-Organized all logistical arrangements (hotels, travel expenses, reimbursements, etc.) for 5+ invited speakers and staff per each briefing -Managed marketing efforts of invitation creation, scheduling, and RSVP management for policy briefings and other specified projects-Processed briefing invite and attendance lists for import into Salesforce and analyzed to identify potential new networking connectionsSalesforce:-Onboarded 12 program-focused staff to a brand new platform including technical user guide cheat sheets-Cleaned and imported 3,000+ individual records from an older databased that mapped over 4 objects and maintained cross-object relationships-Managed daily administration of user management, custom field creation, field validation, and report / custom view creation for staff by request-Strategized with Trainings team to optimize sales and business process to ensure that Salesforce supplemented current workflow and records essential information-Kept current with Salesforce release notes, trailheads, and attended local meetings

Develop supplement activies supporting academic work for a 2nd graderMaintain clean and orderly play/learning environment for 2 childrenCommunicate with parents regarding daily activities and work

Balanced responsibilities as an administrator, community role model, full-time students, and participation in various organizations in halls with 200 + and 600+ residents over 2 yearsReported to Judicial Review board hearings to discuss residential incidents violating university policyWorked with Campus Police to address dangerous resident situations (possession of illegal substances, reports of underage alcohol consumption, overall compromise of building safety)Submitted detailed reports regrading violation to university policy, injuries of residents, and damage to building facilitiesMaintained records of administrative paperwork (e.g.roommate contracts, room inventories, check out forms)Lead Resident Assistant/point of contact during emergency situations (building fire, natural disasters, threats compromising building safety)Supervised 20 Hall Council officers over 2 years during weekly meetings providing advice on university policies and program developmentConducted conflict meditations between disgruntled residentsConstructed 600-person residential check in during a hurricaneDeveloped Eagle Landing lock-outs and RFID check outs procedures

Submitted detail work orders regarding repair to building and/ or I.T. maintenanceEnforced university policies in residence hallsPatrolled building and residential community on a weekly basis monitoring building safetyCoordinated 15 week duty rotation schedule for 7 staff members

Wilmington, De, Us

Worked under 3 attorneys, 3 assistants, and 2 paralegals maintaining the documents and files of clients in the Personal Injury departmentUpdated LegalKey record database daily to assist in document retrievalsAssisted co-workers in electronic catalog of closed client recordsUsed multi-line system to route internal and external calls to 200 attorneys and administrative staffLogged in daily mail deliveries, greeted visitors, provided visitor badges as requested, and validated parkingPaged employees for notification of an incoming visitor, message, or interoffice seminars

Bachelor'S Degree, Chemistry

High School, Legal Administrative Assisting