Karmen Bates, Md Email & Phone Number

United States

Directed operations/activities to determine the necessity and appropriateness of direct patient care to post-acute facilities, including skilled nursing facilities (SNF), in-patient rehabilitation centers, and long-term care facilities, while proactively leading and educating ongoing individual and group stretch projects dedicated to advancing staff professional knowledge, promoting synergy and diversity, and elevating the overall quality of patient care. Recognized as a High-Performer for Consistently Managing 186% of Organizational Patient Caseload Averages while consistently formulating strategic patient-care decisions in line with CMS guidelines, evidence-based practices, and InterQual® criteria. Planned, Developed, and Managed Multiple Stretch Projects for the Front-Line Teams, ultimately capturing cost savings in post-acute care, preserving patient insurance/benefit days in the PAC setting, expanding patient/family education initiatives, improving documentation between involved healthcare teams, and increasing the number of patients discharged to homehealth.  Oversaw Utilization Management Directives Across a Multistate Territory: Texas, Massachusetts, and Rhode Island. Initiated Strategic Decisions on Safe Discharge Planning while ensuring safe, efficient, and cost-effective continued patient care. Gained intelligence/information from patient rounds, chart documentation, and insight from peer-to-peer conversations on clinical cases with the front-line teams, coordinated DME (durable medical equipment) resources, complied with all patient care clinicalstandards, and supported quality improvement. Promoted Synergy, Open Communication, and Feedback While Leading Medical/Healthcare Teams comprised of physical therapists (PT), occupational therapists (OT), speech therapists (ST), and nurses (RN), cooperating with medical/business leadership (including outside physicians), and leading discussions with the post-acute care facilities

Houston, Texas, United States

Managed the development, deployment, and oversight of community health programs dedicated to controlling chronic disease risks across the state’s largest county while directing fiscal activities/administering budgets, writing/securing grants, establishing policies, procedures, and best practices, developing staffing plans, and coronating activities/events with community partners and private entities. Served as the Sworn-In Member of the County as a Local Health Authority. Delivered Compelling and Insightful Presentations/Speeches at Educational Conferences, Forums, Roundtable, and Meeting while engaging groups of diversified large/small audiences,promoting the benefits of nutrition, fitness, and disease prevention, Built and Managed a Team of Nurses and Community Healthcare Leaders using a servantleadership style. Delegated roles/responsibilities, defined key performance indicators (KPI), communicated feedback, promoted professional development, operational excellence and accountability, and recognized achievement. CraftedLongandShort-TermStrategicPlansforthePublicHealthOfficebyconductingdata analysis/assessments to identify key areas throughout the county in need of critical resources (e.g., healthcare, medication, drugs, and fitness programs). Prepared Comprehensive Reports to communicate critical intelligence to both internal parties and the community as a recognize local healthcare authority.

Houston, Texas, United States

Oversaw medical operations across the transitional care unit to design inpatient care strategies that concurrently improved outcomes of non- resource patients while protecting the financial health of the institution. Led/participated in daily rounds (with physical, occupation, and speech therapists, nurses, and social workers), provided direct, comprehensive patient care (full hospitalist duties), collaborated with pharmacists on medications, facilitated case reviews, and formulated discharge/transitional/outpatient placement strategies to ongoing care. Recognized for Leveraging a Robust Network of Physician Partnerships to effectively share resources and transition non-resource patients to their necessary care areas without financial drain on the institution.

Houston, Texas, United States

Assessed and treated patients (neonates, pediatrics, adults, and geriatrics) with a myriad of illnesses and injuries while adhering to evidence- based practices, documenting activities in electronic medical records/electronic healthcare records (EMR/EHR) systems, protecting privileged information (HIPAA), and initiating referrals to advanced care facilities. Selected as the Treating Physician for Occupational Medical Cases. Provided Coaching, Training, and Insight to Mid-Level Practitioners in the development of treatment plans.

Houston, Texas, United States

Provided executive-level leadership to drive the top and bottom-line growth of a small surgical facility, incident and emergency department (ER) while serving as a hospitalist. Oversaw direct patient care, policy and procedure development, internal/external audits, CMS compliance, staffing, talent development/training/education, employee performance management, scheduling, payroll, budgets, workflow prioritization, and reputation management. Liaised with Executive, C-Level Leadership (CEO, CFO, and CMO) as a recognized member of multiple leadership committees for both entities. Designed long/short-term operational roadmaps, financial plans, and patient improvement strategies, bridged communication and promoting consensus between the Medical center and their contracted agency, and fostered synergy between all parties. Recruited, Managed, and Empowered a Dedicated Team of 10 Physicians. Sourced talent, facilitated interviews, verified credentials, negotiated job offers, led training/onboarding, assessed performance against benchmarks/metrics, and provided ongoing support to maximize retention levels. Crafted Transition Plans for Continuum of Patient Care throughout discharge to home health and post-acute care facilities. Promoted to the Role After Serving as an External Secondary Physician Reviewer due to advanced leadership, evidence-based documentation, and peer review skills, knowledge of CMS (e.g., CMS Rule 1599/The Two Midnight Rule), and ability to forge partnerships with executives, community members, staff, and patients.

Sugar Land, Texas, United States

Orchestrated direct patient care activities to optimize outcomes while serving as a hospitalist at both Memorial Hermann Health System: The Woodlands and Memorial Hermann Sugar Land. Reviewed charts, documented patient activities, coordinated patient admissions/discharges, managed ICU/IMU/critical patients, facilitated meetings with patient care teams (nurses, case managers, and specialists). Provided Empathetic and Comprehensive Care to Patients Suffering Chronic and Acute Conditions while managing large caseloads (30+ per day). Proactively Monitored Patient Data to design strategies that currently optimized their outcomes while decreasing their length of stay.  Communicated with Hospital Administration to disseminate critical information while aligning patient care strategies with the quality standards, policies, and procedures of the institutions.

The Woodlands, Texas, United States

- Direct patient care- Charting/Chart reviews- Admit/Discharge patients- Management of IMU/ICU patients- Supervised mid-level practitioners- Daily meetings with patient care team (nurses, case managers, specialists)- Meetings with hospital administration to ensure alignment of patient care