Karmen Moon Email & Phone Number

Chelsea, Al, Us

Alabama

Birmingham, Alabama

 Supervised and trained India QA team on testing software defects, enhancements, validating support defects, and converting software test cases Acted as a liaison with India QA team and in-house technical support, development, and management teamsLead Oracle software testing efforts for China client project Lead testing efforts by utilizing product testing knowledge, testing methodologies, and understanding of client requirements Performed analysis and documentation for new… Show more  Supervised and trained India QA team on testing software defects, enhancements, validating support defects, and converting software test cases Acted as a liaison with India QA team and in-house technical support, development, and management teamsLead Oracle software testing efforts for China client project Lead testing efforts by utilizing product testing knowledge, testing methodologies, and understanding of client requirements Performed analysis and documentation for new system designs and enhancements Responded to customer inquiries to ensure the needs of the client were met in a timely, courteous and cost-effective manner Provided oversight, follow-up, and feedback to management for all activities related to assigned testing projects Met and exceeded all project timelines and goals with quality deliverables Show less

 Documents Business Requirements for client and internal enhancements Performs needs analysis activities, such as data-gathering, documentation, and validation for System Support Requests and Business Requirements Documents Defines and accurately documents test conditions, develops test plans, and conducts testing Identifies and documents system deficiencies and recommends solutions Prioritizes and manages multiple tasks effectively Responds appropriately and quickly… Show more  Documents Business Requirements for client and internal enhancements Performs needs analysis activities, such as data-gathering, documentation, and validation for System Support Requests and Business Requirements Documents Defines and accurately documents test conditions, develops test plans, and conducts testing Identifies and documents system deficiencies and recommends solutions Prioritizes and manages multiple tasks effectively Responds appropriately and quickly to client help requests Assists and performs internal client and peer-to-peer training Show less

 Developed job-specific claims application training for 100 + BPO employees Developed and facilitated new hire training customer service and claims personnel Delivered ongoing refresher application and procedural training Analyzed individual, team and organizational skill and knowledge gaps and made recommendations for improvement Developed and recommended employee training programs based on monthly error trends Trained customer service and claims personnel on… Show more  Developed job-specific claims application training for 100 + BPO employees Developed and facilitated new hire training customer service and claims personnel Delivered ongoing refresher application and procedural training Analyzed individual, team and organizational skill and knowledge gaps and made recommendations for improvement Developed and recommended employee training programs based on monthly error trends Trained customer service and claims personnel on compliance policies Documented BPO processes using QBD and recommended improvement Prepared/presented training project plans and status reports to executive management Show less

 Managed 40 physician practice accounts utilizing Practice Management billing software and applications Met and exceeded all project timelines and implementation goals with quality deliverables Managed implementation projects working jointly with clients and staff for all releases. Documented and tracked flow of modifications through the QA process and developed test scenarios for team testing Worked with software development staff to ensure that software met industry… Show more  Managed 40 physician practice accounts utilizing Practice Management billing software and applications Met and exceeded all project timelines and implementation goals with quality deliverables Managed implementation projects working jointly with clients and staff for all releases. Documented and tracked flow of modifications through the QA process and developed test scenarios for team testing Worked with software development staff to ensure that software met industry requirements and HIPAA compliancy Tested enhancements to the product software including Practice Management software and web-based applications to ensure client satisfaction Show less

Master Of Business Administration, Healthcare Management

Bachelor Of Science, Healthcare Management