Field Service Technician
CurrentFocused on serving customers by installing new labelling equipment, industrial thermal transfer printers and ink jet printers (CIJ, TIJ, Piezo Electric) at the customer’s site, as well as repairing, servicing/maintaining and training on automated labelling systems, print & apply applicators, thermal transfer printers and ink jet printers.Responsible for delivering service, repair and installation related activities at customer sites for all products distributed or supported by the company.Read and review plans, specifications and other documentation to prepare for installations.Train customer on the set up, operation and troubleshooting of equipment, as well as provide troubleshooting of equipment and provide technical consultation and installation assistance to on-site personnel.Perform readiness preparation and start-up monitoring of newly installed equipment to include calibrating, configuring, testing and evaluating all assigned installations.Respond to service calls promptly to minimize downtime and inspect malfunctioning equipment to determine the nature and scope of the problem.Estimate problem resolution by material cost, supplies and labour.Describe symptoms, problems and causes on detailed service work order reports.Provide support to sales personnel when required, including equipment demonstrations on location (customer site), and in-house (Weber facility).Daily contact with the Dispatch Center, parts order and technical support departments.Focused on serving customers by installing new labelling equipment, industrial thermal transfer printers and ink jet printers (CIJ, TIJ, Piezo Electric) at the customer’s site, as well as repairing, servicing/maintaining and training on automated labelling systems, print & apply applicators, thermal transfer printers and ink jet printers. Responsible for delivering service, repair and installation related activities at customer sites for all products distributed or supported by the company.