Karmpreet Kaur, Mba Email & Phone Number

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

Remote

• Developed strategic operational initiatives and identified new client opportunities in partnership with the Vice President of Operations
• Served as the first point of contact for real-time and routine communication with key client leadership personnel to provide support and solutions related to both day-to-day operations and long-term client goals
• Analyzed and utilized operations reports in order to project timelines, staffing needs and logistical details related to existing and future client needs
• Designed quality assurance metrics to satisfy client expectation and provide ongoing employee education and training
• Collaborated with internal and client leadership teams and also cross-departmentally to meet the set metrics for each client site
• Oversaw over 150 employees with support of 12 onsite supervisors to meet client staffing and workflow requirements

Langhorne, PA

• Planned, evaluated and directed all patient care related operational functions including recruiting, training and ongoing education in partnership with the Practice Administrator
• Conducted operational assessments and implemented performance and quality improvement initiatives around best practices to streamline practice workflow
• Identified staff training needs and developed formal curriculum to optimize quality patient care with periodic training of the medical, nursing and clerical staff
• Streamlined patient intake process down to 5 to 20 minutes to minimize wait times and highlight focus on physician-patient interaction
• Organized and hosted weekly departmental meetings with medical director and practice manager to discuss current initiatives and process improvement strategies in sync with eClinicalWorks

• Transcribed progress notes dictated by doctor using EClinical Works to accurately represent medical treatment rendered
• Collaborated with the legal department to coordinate patient care and support legal proceedings
• Enhanced the company’s marketing strategies through social media and referral databases
• Lead and assisted in administrative projects related to company policies and workflow
• Developed and organize databases to facilitate patient’s pre- and post-operative surgical treatment
• Supervised team of scribes to ensure completion of progress notes adequately and efficiently

St. Christopher's Hospital For Children

• Facilitated communication between physicians and team of scribes through monthly meetings for ongoing improvement of program
• Enhanced physician efficiency by maintaining detailed chart data to increase number of patients seen by 40% per shift
• Collaborated with Emergency Room staff of physicians and nurses for time-effective patient care
• Hired, trained and evaluated new scribes on all current processes such as MedHost and patient interaction
• Transcribed patient medical data into electronic form via MedHost Emergency Department Information System

Malvern, Pennsylvania

• Investigated the production of various ubiquitin proteins for retail and research use
• Completed cell transformation of given plasmids to express large scale bacterial cultures
• Succeeded in the extraction and purification of protein for one to two projects per week
• Performed assays using SpectraMax plate reader such as OD readings, Bradford, and activity assays
• Maintained and updated a daily notebook of each project with detailed description of protocols followed

Philadelphia

• Investigated the effects of Haloperidol on brain size in mice through western blotting
• Executed and evaluated independent experiments through Microsoft Excel and ImageJ
• Interpreted results and communicated to laboratory manager
• Organized database of experiments and evidences for future reference
• Learned about instruments, procedures, and safety measures needed for experiments

Greater Philadelphia Area

• Copied, sorted, and filed office records of invoice and research activities
• Researched and produced two weekly PowerPoints outlines and presentations
• Assisted in running errands and delivery of paperwork to other departments
• Created and organized materials for mailing, brochures, and manuals

Bachelor'S Degree, Psychology

Master Of Business Administration - Mba, Organizational Leadership