Karmyn Flachsbart Email & Phone Number

Organize and oversee the middle school after school program.

Brooks, Maine, United States

Coordinated the creation of the summer staff training plan. Responsible for leading and developing the camp counseling staff, Assistant Director, and Leadership Development Directors. Supported the counselors in navigating challenging behaviors of kids.

Belfast, Maine, United States

Promoted to position following the successful implementation of an incubation framework and the standardized work transition model. The creation of these frameworks allowed our organization to follow a consistent structure in all operational business areas. As a Project Manager, I partnered with stakeholders on operational work distribution with a primary focus on vendor growth strategy. I continued to oversee the movement of work across all operations teams and geographies and led weekly meetings with internal and vendor stakeholders from across the organization to align on upcoming changes. In this role I coordinated the addition of five new teams (internal and vendor) by mapping out the transition plans, facilitating weekly performance calls, removing barriers, and presenting the long term impact of the changes. I also worked with the project associates to implement sprint and agile methodologies within our project team.

Belfast, Maine, United States

Promoted to position after successfully moving complex enrollment work totalling 100 work queues to our largest vendor team over the course of a year. The movement of this work reduced task swirl by 10% resulting in faster electronic connections between insurance companies and athena. It also drove $1M cost savings year over year. As a Senior Associate, I oversaw the transition of work across teams and geographies for 11 operational lines of business and was the leader responsible for discussing work movement opportunities with directors to get sign off and budget approvals when hiring was required. I developed an Operations Work Incubation framework which was used to test and scale new client services and optimize existing processes for increased efficiency and improved user experience.

Promoted to position after displaying the ability to bring together stakeholders from across the company to understand the operational risks and financial impact from gaps in the client termination process. A robust workflow was created and shared across the organization and the overall flow was improved. As an associate, I created tools to monitor performance metrics of Enrollment Operations and enabled the movement of work across teams and geographies. I created capacity models, performance dashboards, and work distribution forecasting models used by managers and directors.

Belfast, Maine, United States

Team mentor responsible for onboarding new team members, planning work allocation across 15-20 team members, and executing on complex enrollment tasks.

Belfast, Maine, United States

Promoted to position after completing training in all service offerings and receiving top quality scores month over month. As a senior analyst, I applied to the Helpdesk where I gave phone support for Call Center staff.

Supported a variety of customer questions via phone and CRM case.

Brooks, Maine, United States

Responsible for the performance management of counselors and staff and the development of summer programs.