Karnee Singh Email & Phone Number

Delhi, India

India

Developed and executed sales strategies, analyzed market trends, and optimized operational processes to enhance efficiency. I also managed modern trade sales, reconciled business accounts, and resolved customer issues. Additionally, played a vital role in migration and implementation of our ERP, ensuring a smooth transition and successful User Acceptance Testing (UAT).

New Delhi

Service Marketing-Business Analyst,IT automation, Vendor management

New Delhi Area, India

 Successfully managing a team of 165 People over 11 Lounge stores and 64 Metro Stores in Delhi. Devising plans to increase the customer footfall and the net profitability of the store.  Devising plans to generate new business areas and generate added profit from the same. Taking care of the training requirements of the store staff related to the systems and processes as well as new arrivals. Taking care of the operating costs and minimizing the same. Planning and delivery of the inventory, reordering and stock management at various outlets. To drive all the categories of business namely: - Handsets, Gaming and Music, Connections, Accessories and E-Recharges. To balance the inventory so that the availability as well as sale is maximized on all stores. To identify and finalize new properties for the expansion of business in my area. To build various schemes and bundles on store levels to create attractive offers. To obtain resources from all possible points outside the company so as to minimize operating cost and improve profitability and manpower.

New Delhi Area, India

Handling Team of 45 people to carry our the daily operation smoothly.Enhance customer satisfaction by providing them excellent customer serviceto Ensure proper inventory in dispatch store in line with daily requirement.Implementation of an effective Customer Relationship Management program/ Customer Loyalty Program by proper training of CCAs Responsible for measurement and effectiveness of all processes within the centre’s operations purview to facilitate timely, quality service delivery against marketing & customer specifications. Interact with Top Management to strategize delivery operations and Resource Management. Ensure that invoicing of all company products and services is complete, accurate and timely with no revenue leakage. Handling of Promotional Activities and conducting service camps. 

Education record

Mba, Marketing