Kevin Arnoux Email & Phone Number

Fayence (Var 83)

Région De Cannes, France

Région De Cannes, France

Dublin, Ireland

Account manager role: Provide high quality service by achieving and exceeding targets. (Large merchant satisfaction / Increase total payment volume)• Sales and up sales skills -> Help merchant to develop their Business:- New merchant on boarding.- Advices on product more adapted to the merchant business model.- Help merchant in online business creation (Such as Account registration and verification, Integration of payment method on merchant website).- Best Practice integration advises: Improve visibility of the company on merchant website and short cut payment flow in order to reduce buyer abort while payment process.- Costs reduced for sales increase by creating win to win relation.• Management skills -> Help Merchant on product: (phone and email channels)- Maintained & exceeded required service level and customer satisfaction.- Advices on processes, products and features.- Problem solving: Help to resolve different kind of issues (limitation - technical problems – integration on merchant website) – Very strict follow up skills required to ensure merchant satisfaction and keeping them on board.- Find quickest way to answer efficiently merchants’ queries using given tools and working closely with other departments to do so. Very good knowledge on Company segmentation required. • Role within the team:Dynamic and creative team player. - Tool creation: (Spreadsheet, Templates,)- Product improvement suggestions. - Training and mentoring of new hires- In charge of escalation from other departments through special escalation tool.- Asked to be part of several special projects

Dublin

Dublin, Ireland

Positions: Customer Support Specialist. (B to B) • Quotes making on query received by fax, email or mail:- Effective and prompt answer needed to improve the chance to get the deal.- Eventually asked to include subcontract operation on pieces (as shipping, painting, pieces treating) which it needed to be included in price.• Follow up and negotiations needed in order to get the deal.- Follow up call was done to get feedback on quote if no answer from customer within 2 days.- Then negotiations on prices and delivery timeframe started.• Order processing:- Make orders on raw materials, and tools if needed- Follow up of each operation on pieces and monitoring on delays.- Organize delivery to subcontractor if needed.- Keep customer update on processes and timeframes.• Delivery and billing:- Once order delivered, callback was done in order to gain or keep loyalty of customer.- In case of unpaid invoices, call back was done too each end of month.> Other tasks entitled to do:- Delivery slips edition, and delivery to customer. Filling and printing of invoices, customer courtesy visits.- Coaching of sales department on the new informatics system thanks to my computer skills.- Helping on informatics tools (such as order processing spreadsheet when a problem occurred)