As an Agile Delivery Lead, responsible for all Agile ceremonies for three teams.One team was responsible for migrating existing datasets to the cloud (and implementing new cloud datasets). This was a mature team that fully and efficiently utilized the scrum agile framework.A second team was more of an operational support team, utilizing kanban to improve operational efficiencies and scrum for a large data warehousing initiative.As one of only three out of ~20 scrum masters in that division to carry three teams, I was asked to support a business analytics team, relatively new to each other, that had been trying to utilize scrum / kanban on their own but with no designated scrum master / expertise. I educated them on the SAFe Agile methodology and implemented all elements into their daily workflow. I also facilitated key efficiencies in their operations including the development of a process for gathering requirements for their services from their customers (“Definition of Ready” and “Definition of Done” concepts) and a framework for reaching out to their large customers in order to understand what their customers wanted / needed from them and how we could improve the requesting and delivery of their services.

Evaluate the efficiency and cost of current processes, develop improvement strategies, gather stakeholders and drive consensus toward most efficient new solution. Define requirements and provide direction to development teams through the backlog refinement process. - Defined a new process for implementing a key data-standardization initiative, which led to the automation of the process, saving time, money, and frustration for the engineering community- Led cross-functional teams and teams separated by geography, deploying negotiating, coaching, conflict-resolution and mentoring skills to achieve high performance from all members

Flex-Metrics is a Smart Manufacturing solution that utilizes both hardware and a cloud-based software application to provide real-time trustworthy production information to frontline managers. This data helps decision-makers identify opportunities to improve collaboration and reduce risks within their production process, resulting in improved efficiencies and higher margins.Project Manager / Scrum MasterManage product implementation projects using Agile and waterfall methodologies. Function as scrum master, facilitating Product Owner and Project Management activities. As Operations Manager, manage internal operations and customer service.- Utilized Scrum, Kanban, DevOps and waterfall project management frameworks to implement both customer-facing and internal projects- Transformed cross-functional business processes, which yielded company-wide operational efficiencies- Renewed the company focus on Sales and Marketing to improve the reach and raise involvement of the customer base, resulting in improved company reputation- Streamlined processes in customer services and office management, which resulted in significant savings of both time and money

Operations ManagerManage internal operations and customer service for this high-end architectural and interior design firm.- Clarified business processes, which enhanced customer satisfaction and increased word-of-mouth referrals- Led the effort to re-organize the company’s financial structure, achieving significant savings on taxes and improving company financial health.

Liaison to IT for the HR, Finance, Legal and Executive (C-Suite) business functions. Managed all IT services for these groups, including creating new functionality and modification of existing systems.Managed requirements-gathering for their first CRM system, including visiting three Asian sites in order to understand local requirements. Worked with world-wide teams in Asia and Europe.Point-person when Phoenix acquired new companies, visiting their sites to assess and manage their integration into existing Corporate systems.

Project Manager, Account ManagerThis full-service IT company started as a contractor working with AT&T to manage implementation of their System 85 phone systems, with capacity up to 10,000 telephones. I was responsible for all programming of the systems, training of users and system administrators at customer site, managing the cutover to the new system and resolution of all associated issues.We then expanded into telecom wiring (Cat-5 and Fiber) and I estimated projects, produced bids, coordinated material ordering and delivery, exercised quality control over installation crews, and in general, as the Account Manager, liaised with the customer representative to make sure our services were satisfactory.My largest account was Sun Microsystems, with campuses both in Mountain View and Milpitas, each with over 3,000 extensions. I managed campus relocations of over 100 stations every week.