Karol Garrido Email & Phone Number

• Provide technical support to customers before and after-sales.• Evaluate customer needs to suggest upgrades or additional features.• Train customers to use their products.• Answer product-related queries in a timely manner.• Maintain customer relationships and ensure customer satisfaction.• Provide reports to developers and stakeholders on product performance.• Provide comprehensive technical support and services for Latin American accounts. • Support technical analysis, problem solving and formulation opportunities. • Responsible for submitting proposals to win or retain business. • Present strategies to optimize product performance, monitoring of new sales.• Develop technical seminars. • Manage the administrative opportunities associated with payments, forecast, generation and administration of bonuses, management of logistics opportunities and cost optimization, and fulfillment of KPIs in support of the sales objective in the region.

• Supported the creation of sales strategies to generate value as part of the team responsible for 30 MM USD in sales. • Responsible for the management of price adjustments and generation of policies, as well as the fulfillment of KPIs. • Validated logistics requirements and support cost estimation and management as part of the sales process. • Responsible for managing timely payments and forecast, as well as establishing communication with Logistics and Customer Service to achieve timely sales management and recognition. • Developed and managed the HSE plan. • Managed and administered logistics costs and processes. • Supervised the local operations team. • Managed and executed certification processes and audits and monitoring of logistics opportunities.

• Resident engineer at the Ecopetrol Refinery, the largest refinery in Colombia. • Responsible for technical service for the UOP I, UOP II and Model IV units. • Administered the contract in execution through the follow-up of payments, sales support of more than 10 million dollars, and management and fulfillment of KPI's.• Researched, diagnosed, troubleshoot and identified solutions to resolve customer issues• Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Assisted with consultancy for the development of type A/B/C projects and the technical management of the contracts associated with the execution of projects B and C required by the Project Management of the Vice Presidency of Refining and Petrochemicals of Ecopetrol to manage its portfolio of investment. • Designed and tested process upgrades and new process systems.• Ensured processes comply with safety and quality standards.• Performed process simulations and troubleshooting issues.• Performed optimization tests.• Developed routines and best practices to ensure product quality.• Developed standardized operating instructions for the upgrades process.• Type A projects: US$20-100 million. Type B projects: US$-2-20 million. Type C: less than US$2 million.

Bachelor’S Degree, Chemical Engineering

Postgrade, Energy Resources Management