Karol Jaimon Joseph Email & Phone Number

London, England, United Kingdom

Bangalore Urban, Karnataka, India

➤ Showcased exemplary leadership as the Scrum Master, guiding a highly skilled 5-member team through the agile design and development of a cutting-edge wish list feature for an e-commerce site during the Infosys training program, while optimizing workflows through daily stand-ups and sprint planning sessions.➤ Proactively involved in the process of meticulous troubleshooting and debugging, systematically incorporating valuable user feedback to continuously improve and reinforce the live system, resulting in impeccable performance and an outstanding user experience.➤ Delivered efficient and dependable IT support for mission-critical applications, such as LPPR, VAPP, CMDSet, OG Patent Load, and CPP, with an exceptional track record of resolving ServiceNow-raised incidents and requests within SLA timelines, boasting an impressive 99% success rate.➤ Orchestrated seamless collaboration with a global support team, successfully coordinating and executing remote deployment activities for clients worldwide, resulting in precise and efficient implementation.➤ Demonstrated a high level of proficiency in skillfully navigating through multiple stages of the Project Life Cycle, exemplifying unwavering commitment and active participation in grit testing, requirement analysis, design, implementation, development enhancement, debugging, testing, and continuous maintenance.➤ Displayed outstanding efficiency in organizing and conducting a comprehensive 15-day training program for new team members, simultaneously serving as a mentor for more than five associates, leading to a remarkable improvement in their expertise and ability to deliver various IT support services.➤ Achieved an outstanding proficiency level of 86% in the Infosys training program, demonstrating mastery in Java, DBMS, Spring Boot, and Agile methodologies, highlighting exceptional learning capabilities and an unwavering commitment to continuously enhancing skills.

Kochi, Kerala, India

➤ Demonstrated exceptional efficiency in resolving users' technical issues and fulfilling service requests, consistently providing outstanding customer service through proactive engagement and effective solutions.➤ Utilized advanced tools like AnyDesk and TeamViewer to seamlessly provide remote logical and technical desktop support, effectively resolving issues for both MAC and Windows systems and ensuring uninterrupted productivity.➤ Employed meticulous hands-on troubleshooting techniques, executed comprehensive maintenance procedures and conducted precise repairs to fully optimize desktop systems, resulting in peak performance and exceptional operational effectiveness.➤ Showcased exceptional proficiency in providing comprehensive on-site technical support, effectively installing and configuring networks, routers, servers, switches, DNS, DHCP, VPN, and firewalls, resulting in an impressive 90% success rate for network setup.➤ Leveraged profound knowledge and experience to configure AWS cloud environments, effectively establishing VPCs, subnets, security groups, and load balancers, ensuring clients have a robust, secure, and highly scalable cloud infrastructure.➤ Developed and maintained strong, long-lasting relationships with more than 50 customers, delivering expert guidance and unwavering technical assistance to meet their unique requirements, establishing a reputation for exceptional customer satisfaction.

Master Of Science - Ms, Information Security, Pass With Distinction

Modules: ▪ Cryptography: Cryptosystem models, cryptographic toolkits, practical aspects of key management and cryptographic applications ▪.

Bachelor Of Technology - Btech, Electronics And Communications Engineering

Higher Secondary, Computer Science

Activities and Societies: Coordinator for school events like Village Fair, Interschool event,

Class 10 - Aissc