After 10 years spent in HR & Payroll Ops, I switched to HR Tech. Now, being part of Otis Global HR Technology Team, I am responsible for driving and implementing best-in-class HR solutions within ServiceNow for all the countries where our colleagues are based.

Within Otis Global HR Operations Team, I was responsible for transforming HR structures, advising on process improvements and leading international teams. I worked closely with Executives, global HR HUBs, HR Technology, Payroll, Project Teams and local HRs.

After 5 years of continuous development and scope extension of AmexGBT EMEA HR Hub (headcount of +/- 9000 Employees at that time), I was responsible for processes stabilisation, improvements and tools automation of Data Management, Employee Experience, HR Administration and Payroll.Additionally, I continued to supervise my beloved EMEA HR Representatives Team and, if needed, to back up Director and other Managers of the EMEA HR Hub.

I managed a multinational team of experts responsible for end-to-end HR Administration and Payroll processes for Employees located in Belgium, France, Monaco, the Netherlands, Spain and the UK (total headcount of +/- 4000). We collaborated with Payroll Providers, Finance, Strategic HR, global HRIS, lawyers and public institutions. The team supported also HR invoices, COVID-related processes, company restructuring and transitions of new entities.Additionally, I continued to supervise my EMEA HR Representatives Team.

After having created AmexGBT EMEA HR Hub, together with other leaders, we focused on process improvements, quality of our HR services and people development.Then, we integrated newly acquired companies into current HR structures, processes and tools. The headcount to serve grew up to +/- 8 500 Employees in Europe. My teams were also involved in organizing over 200 training sessions in 5 different languages about HR processes for our new colleagues.

I had a pleasure to be part of leadership team who established AmexGBT EMEA HR Hub in Poland from the very beginning. We centralized all end-to-end HR Administration and Payroll processes for 16 European countries and created an HR Advisory Team responsible for HR Policies and local labour laws support.I was additionally responsible for launching and managing HR Representatives Team. This was a combination of Workday regional data experts and contact centre working with ServiceNow for all 20 countries where the company had Employees in Europe (headcount of +/- 4 000). The team worked in 5 languages (English, French, German, Polish, Spanish), handled calls, tickets, chats, created knowledge base for European colleagues, monitored background checks and conducted training sessions about HR structure and operations. They collaborated regularly with Talent Acquisition, global HRIS, regional HRBPs and Directors, improving flow of information, processes and Workday functionalities to promote and facilitate self-service for HR.

I managed a team of 15 HR English- and French-speaking agents serving +/- 20 000 Employees, Leaders and HRBPs based in France. Our mission was to help them understand HR processes and tools (Oracle Solutions: HR data management, performance, recruitment, payroll, administration, policies, HR campaings, pension, company stocks) by handling calls, tickets and providing HR training sessions.I took part in lean philosophy implementation of Schneider Electric HR SSC.I had also a couple of extra functions in the meantime: - Customer Satisfaction EMEA Community Member- HR Department SPOC for IT questions- HR Issues Solving European Network Head- Wellbeing Community Member

This was an acting as role once the previous Team Leader resigned and until the company hired a Senior Leader.I worked closely with local HRBPs and Payroll Clerks to improve the quality of services and to stabilise the operations. That was a team of 20 HR English- and French-Speaking Administrators serving France-based population (+/- 20 000). We were responsible for creation of HR documents for Employees, Interns, Alternants and Expats.

I helped my Team Leader to organise the team work, processes and knowledge base for my colleagues. I was reponsible also for quality checks, customer service standards, internal training sessions and coaching conversations. Then, I became the Manager of this team (details above).