Experience in maintaining global Active Directory Infrastructure (more than 200.000 users)Working on ITSM7 (REMEDY) and SERVICE NOW ticketing systems, based on ITIL standards Tasks: - remote resolving incidents (MS Outlook, Skype, Single Sign-On, IBM Lotus Notes, locked accounts, restoring e-mail archives, lack of access to network folders), - accounts and user privileges management (create, delete, modify Windows and Outlook accounts, create groups, grant/revoke file/folder permission, grant/revoke admin rights, add/delete certificates on smartcards), - create/revoke/modify network folders, - creating, modifying, deleting users and security groups in UNIX

Experience in managing Finance and HR applications Working on ITSM7 (REMEDY) and SERVICE NOW ticketing systems, based on ITIL standards Tasks:- E-TALENT (Taleo/e-recruitment) - Global HR application that is used to manage recruitment process,- AES Jira, SICOS, TEAMTRACK (Atlassian software) - The applications are used by HR and finance project management. - Teranga-(Finance) - Global tool for employees of financial departments for the financial controlling, - TAG- It is a tool that provides a workflow validation / approval documents giving access to Teranga- Service provided in accordance with the SLA - Daily monitoring of supported applications and reporting of compliance / non-compliance of its working - Systematic creation of instruction application and knowledge base /update handbooks