Citrix- Deploying Citrix Farms on-prem and in Citrix Cloud (Daas) using XenServer or other cloud platforms for hosting, eg. Azure- Xenserver host installation and administration- Building and managing master images using Citrix MCS and PVS- GPO, Citrix Policy, WEM - policy creation and management- Windows Server 2019, 2022 management for hosting, VDA's and Windows 10/11, Ubuntu for VDI'sWyse Management Suite:- Managing 25 000 Dell Wyse Devices in WMS systems- Deployment and maintenance of WMS solution (on-prem and cloud) - Responsible for design and documentation of test, pre-prod and prod environment- Planning and execution of user acceptance test- Close cooperation with other teams (Local IT Support, Network Team, On-site Management)- Change and Problem Management performed on global scale- Successful rollout of Teams Only project in company- Coordination of Cisco Jabber Optimization project- Contact with multiple vendors (Dell, Citrix, Microsoft) regarding bugs/problems and new features to meet business and end-user needs - Responsible for Master Image creation, Major Incident handling and management of all infrastructure servers- Providing guidance about best practices, performance and optimization improvements of the solution - Leading business meetings from technical point of view- Providing trainings for the end-users (Business Managers, Operations Team)

- Global support for internal users working on Citrix XenApp with Windows Server 2012R2, 2016, 2019 - Maintaining Citrix, Windows and Storage servers - Assisting users with their issues reported via tickets in Cherwell ticketing system- Reporting to business regarding the latest incidents and solutions from problems- Building effective co-operation within team and other IT Departments - Investigating issues with infrastructure, user accounts and application issues- Tools used in daily operations: Citrix Studio, Citrix Director, Citrix XenCenter, WEM, Cisco AMP, BitDefender Console, vSphere, Infoblox

Global support for internal users working on Windows 7/10 computers and Virtual Machines (Citrix, vSphere, Wyse, Remote Desktop). Providing advanced application support. Troubleshooting Marimba installation errors and Windows, application failures. Working closely with other teams to assist with user queries, application and infrastructure errors. Managing user’s accounts on Skype for Business server. Virtual Machine management through vSphere: reinstallation, monitoring. Troubleshooting hardware issues, assisting with configuration, connection of all devices, monitors. Troubleshooting complex Active Directory issues in a multi domain environment. Taking part in ServiceNow improvement project: reporting bugs, working with other teams to improve environment, testing new functionalities. Assisting with Blackberry Work configuration for mobile users.

First point of contact for APAC and EMEA internal users working on Windows 7 computers and Remote Desktop. Resolving user queries, investigating complex Windows and application and access issues. Managing Worksite Document Management System related queries. Assisting with all Microsoft Office applications usage and settings issues. Escalating complex cases to respectful teams, identifying and reporting Major Incidents. Blackberry Work configuration for mobile users. Dispatching tickets between coworkers and other teams.

Global support for internal users working on Windows 7 computers. Providing assistance with user account access queries, application installation and troubleshooting. Working mostly with management consoles: Active Directory, Exchange, SCCM. Assisting with Microsoft Office application queries, Internet and Intranet access issues, Cisco AnyConnect VPN connectivity issues and other application problems. Working closely with other teams in the infrastructure. Identifying Major Incidents and alarming appropriate teams. Exchange account configuration on all mobile platforms using Airwatch MDM. Working as a trainer for new joiners. Dispatching tickets between coworkers and other teams.

Authorized Samsung Service Center. Performing advanced troubleshooting of mobile phones and tablets. Replacing parts, soldering BGA components and other parts on the mainboards. Also extended knowledge in repairing other devices: Nokia, HTC, Blackberry, Huawei, Apple.

Updating products base, adjusting photos in Adobe Photoshop, creating unique product descriptions, website testing, creating reports and technical documentation, designing new functionalities. Taking part in marketing campaign.