Media and internet providing, synchronized translation, coordination and interpretation for delegations, city local knowledge, Copa America 2019 attractions and information, personal assistance to hotel and external guests taking care of all kinds of requests and presenting solutions in all services, private planes and luggage coordination, land services in the city, meet and greet, entry and exit Fast-Track supervise at irport, passport completion assurance, landing & permits coordination and… Show more Media and internet providing, synchronized translation, coordination and interpretation for delegations, city local knowledge, Copa America 2019 attractions and information, personal assistance to hotel and external guests taking care of all kinds of requests and presenting solutions in all services, private planes and luggage coordination, land services in the city, meet and greet, entry and exit Fast-Track supervise at irport, passport completion assurance, landing & permits coordination and follow-up, bilingual assistance, guests reception, 12h of presence in the business center, hotel facilities presentation, guest reservations coordination, delegation dates and times management, check-in and check-out procedure coordination ensuring a quick, smooth and unhurried experience, city extensive knowledge to handle all related visitor activities with transportation, stadiums and tickets and other concierge services, VIP tickets and staterooms coordination, visits to pre-game stadiums and delegations' staterooms inspection, quick access and exit analysis at the stadiums, all necessary solutions in stadiums provision and presentation, delegations entrance and exit organizing in stadiums, city and neighborhoods assistance for any potential requests, VIP reservations for restaurants and nightclubs, best tourist sites, restaurants, cafes, shopping centers, museums and theaters references, delegations receive and manage, programming cultural activities, private tours and sports activities, city extensive knowledge to offer information about Brazil to visitors, wellness & fitness activities programming: beauticians, therapists, massage therapists, personal trainers, pilates, yoga, guests assistance with all services and activities they may need to attend to their wishes and requirements, private chef in the hotel: menu of planning, gourmet meals, snacks, drinks, cocktails, production of special events with sound and lighting, DJ, decoration, receptionists and hosts. Show less

Team training planning and execution, work scale scheduling and monitoring, sector meetings, delegation, team tasks distribution and monitoring, internal and external attendance monitoring, constant search for market innovations, data analysis, improvements suggestions and innovations in processes and activities searching for productivity and quality in the guest experience, corporate identity improvement, weekly photographic production, pieces creation, profile images, cover for social… Show more Team training planning and execution, work scale scheduling and monitoring, sector meetings, delegation, team tasks distribution and monitoring, internal and external attendance monitoring, constant search for market innovations, data analysis, improvements suggestions and innovations in processes and activities searching for productivity and quality in the guest experience, corporate identity improvement, weekly photographic production, pieces creation, profile images, cover for social networks, posting, results monitoring and planning (Instagram, Facebook), OTAS maintenance, TripAdvisor, Yelp and "Google My Business" with photo insertion, ratings and reputation monitoring and management, comments translation PT/EN with answers to questions and evaluations, WhatsApp forms elaboration for quote, booking, payment and booking confirmation, leaflets arts elaboration, business cards and other printed contents, coaching in hosting for collaborators, good practices guide elaboration and region tourist-gastronomic itineraries, concierge service implementation, exchanges planning with social media influencers, assembly press-kits and digital marketing. Show less

Responsible for personalized trilingual attendance through WhatsApp and Brokers (EN, PT, ES), promotion, negotiation and sale of accommodation, achievement of customer relationship, booking in system, maintenance of guest satisfaction, achievement of positive feedback in on-line evaluations, reach of social media visualizations through digital marketing.Main achievements:⦿ 6K facebook / instagram followers (+ 1K in 3 months);

Responsible for coordination and logistics acumen, new itineraries development and tailor made products, exclusivity in travel management, quotation, operationalization and services and products confirmation, negotiation and relationship with international operators, representatives and potential partners, preparation of handmade material, itinerary accompaniment in search of the unusual, solution to adversities, flexibility of reasoning and commitment with results, evolution in the better… Show more Responsible for coordination and logistics acumen, new itineraries development and tailor made products, exclusivity in travel management, quotation, operationalization and services and products confirmation, negotiation and relationship with international operators, representatives and potential partners, preparation of handmade material, itinerary accompaniment in search of the unusual, solution to adversities, flexibility of reasoning and commitment with results, evolution in the better travel experience achievement, maintenance of the portfolio of loyal customers.Main achievements:⦿ Overrun of the financial target in the second month of work: BRL 390,000.00 (Aug 2016);⦿ Training in luxury products: Le Royal Monceau, Bulgari, Ritz-Carlton, Belmond, The Leading, among others;⦿ Constant Training Virtuoso: World's Best Luxury Travel Advisors and Hotels⦿ Integration in Store, Agencies and Branches; Show less

Competencies development, reception's team support, propagation of efficiency in systems, procedures implementation, strategic direction, dynamism in the administration of guests arrival and departures, maintenance of customer satisfaction, positive feedback achievement in social media and evaluations on -line.Main achievements:⦿ From 39th to 3rd hotel specializing in Bonito on TripAdvisor;⦿ Team committed to "good vibes" as a service philosophy;Express Significant growth in… Show more Competencies development, reception's team support, propagation of efficiency in systems, procedures implementation, strategic direction, dynamism in the administration of guests arrival and departures, maintenance of customer satisfaction, positive feedback achievement in social media and evaluations on -line.Main achievements:⦿ From 39th to 3rd hotel specializing in Bonito on TripAdvisor;⦿ Team committed to "good vibes" as a service philosophy;Express Significant growth in the number of positive social media evaluations; Show less

Responsible for the visitors support with historical, cultural and geographic information and attractive security system, service and product management, creation, edition, launching and execution of system reservations, dissemination, distribution and evaluation form results tabulation, implementation spreadsheets for control and strategies in routines and tasks; reach in social media through digital marketing.Main achievements:⦿ 15M facebook / instagram followers;Express… Show more Responsible for the visitors support with historical, cultural and geographic information and attractive security system, service and product management, creation, edition, launching and execution of system reservations, dissemination, distribution and evaluation form results tabulation, implementation spreadsheets for control and strategies in routines and tasks; reach in social media through digital marketing.Main achievements:⦿ 15M facebook / instagram followers;Express Significant growth in the number of positive evaluations in social media; Show less

Responsible for the first contact in the customer service, deep perception of the traveler profile, relationship building, development of new routes, products and destinations, reach of the best benefit in the management of trips, solution to adversities, flexibility of reasoning, commitment to logistics, quotation, operationalization and confirmation of products and services, relationship with international operators and potential partners, visas, vaccines and other dynamics in accordance with… Show more Responsible for the first contact in the customer service, deep perception of the traveler profile, relationship building, development of new routes, products and destinations, reach of the best benefit in the management of trips, solution to adversities, flexibility of reasoning, commitment to logistics, quotation, operationalization and confirmation of products and services, relationship with international operators and potential partners, visas, vaccines and other dynamics in accordance with current international legislation, unusual search, beginning to end advice and support during the whole trip, success in planning improvements in the quality of service and experience, constant development of meetings in order to pursue excellence with new training, studies and specializations.Main achievements:⦿ 1st place in the sales ranking: FIFA Club World Cup Morocco (2013);⦿ 1st place in sales conversion: 25% on average are carried out (2013);⦿ 1st place explora ® campaign: sales ranking: USD 36,527.00 (2015);⦿ Average monthly sale: R $ 400,000.00;⦿ Portfolio of 0 to 5MM in 3 years;⦿ 30% growth per year; Show less

Contact with partners in Latin America to confirm travel products and services, specialization through training in international tourism organizations, implementation of new destinations and itineraries, coordination of charters and support travel groups in pre-flight customs procedures.Main achievement:⦿ Caribbean roadmaps implementation in the tour operator offer destinations.

Responsible for the first contact with the client, development of a travel itinerary, contact with international partners for confirmation of services, achievement of the best fares in the issuance of air tickets, revision of the itinerary for issuing vouchers, agency reach through digital marketing , quality improvement through post trip contact, team building in new of tourism products.Main achievements:⦿ Congress with international partners FITUR Trade Fare (Madrid 2009);⦿… Show more Responsible for the first contact with the client, development of a travel itinerary, contact with international partners for confirmation of services, achievement of the best fares in the issuance of air tickets, revision of the itinerary for issuing vouchers, agency reach through digital marketing , quality improvement through post trip contact, team building in new of tourism products.Main achievements:⦿ Congress with international partners FITUR Trade Fare (Madrid 2009);⦿ Training and portfolio of loyalty agencies in Explore South African;⦿ 1st place in sales ranking; Show less