Karolay Falcon Email & Phone Number

Haymarket, Nsw, Au

Sydney, New South Wales, Australia

Pivotal role in orchestrating the seamless operation and maintenance of clients' facilities. With a robust background in facilities management, Leading a dedicated team of professionals, providing with guidance and support to ensure they deliver services that exceed the clients' expectations. The responsibilities encompass a wide range of tasks, including client relationship management, service planning and coordination, quality assurance, budget management, compliance and safety oversight, problem-solving, and vendor management. By implementing rigorous quality control measures, addressing challenges promptly, and fostering strong partnerships with clients, partnerships and workers.

Sydney, New South Wales, Australia

Responsible for conducting essential KYC screenings and reviews for brand members, cross-verifying data from diverse independent research sources in accordance with KPI's procedures. Effective collaboration with internal and external stakeholders is crucial, involving a keen understanding and adherence to AML/KYC regulatory requirements and compliance due diligence functions. Operating autonomously, executing tasks meticulously, upholding quality standards, and following the guidance of leadership, all of which contribute significantly to reaching our key performance indicators. Additionally, assist in issue resolution, provide comprehensive policy and procedure interpretation for key stakeholders and clients, and ensure timely submission of information from customers, ensuring that all tasks align seamlessly with the company policies and regulations.

Sydney, New South Wales, Australia

Provide administrative support to ensure the efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Excel in managing office operations, supporting project coordination, and ensuring compliance with industry standards. My financial administration, client relations, and organizational management expertise enables me to contribute to project success and client satisfaction. With a strong background in administrative support and a keen eye for detail, I am dedicated to maintaining a professional and efficient work environment.

Ecuador

Utilized highly developed task prioritization skills, triaging needs based on customer concerns and anticipated guest volume. Supervised business volume forecast and planned accordingly, adjusting staffing, analyzing productivity and monitoring expenses. Cultivated and strengthened lasting clientrelationships using strong issue resolution and dynamic communication skills.

United States

Provided exceptional customer service, ensuring a memorable experience for all guests. Responsibilities included assisting with customer support, addressing inquiries about park tickets, resort activities, and resolving guest issues promptly. Collaborated with various departments to ensure seamless service, promoted resort packages, and adhered to safety regulations. Efforts consistently received positive guest feedback and were instrumental in developing a new guest feedback system that improved satisfaction rates. Relationships built with communication, problem-solving, and multi-tasking skills, deepening their understanding of guest needs and enhancing their ability to deliver high-quality service in a dynamic resort environment.

Brasil

Dedicated to fostering a deep connection between local communities and the natural world. Through engaging workshops, hands-on activities, and immersive outdoor experiences, I strive to empower individuals to understand, appreciate, and protect their surrounding environment. With a passion for sustainability and conservation, I work tirelessly to inspire environmental stewardship, promote eco-friendly practices, and cultivate a sense of responsibility towards the planet among youth and adults in rural settings.

Ingeniería, Nature Appreciation

Project Manager, Business Administration And Management, General