Product Owner
CurrentCollaborated with cross-functional teams, including Product Managers, development, quality assurance, and business operations to ensure the product meets business expectationsPrepared and conducted sprint ceremonies, including stand-ups, sprint planning, and backlog refinementsImproved team processes by identifying their pain points; led the creation of product requirements to automate manual processes, set up a regular cadence to plan actions, and resolve ongoing issuesPrepared and co-hosted workshops to gather customer feedback and make data-driven decisions about product enhancementsLiaised daily with customer teams to address, investigate, and resolve support issues raisedCollaborated with stakeholders from partnering organisations to resolve support issues by the customer and discussed improvements for the teamUsed data and analytics to make informed decisions and optimise product performance in alignment with company OKRs and end-of-year targetsRegularly reported on product KPIs to senior stakeholders in the customer organisation; introduced improvements in reporting style to better cater to business needsProvided training and documentation for internal teams to ensure a clear understanding of the product features and functionality
