Karolin Wicks Email & Phone Number

Springfield, Oregon, United States

Eugene, Oregon

* Designated Records Custodian: worked with key departments & committees on interpreting medical records release legal requirements. Appeared in court when requested by subpoena.* Acted as historian of policies & procedures to solve records requests. Partnered with HIPAA Privacy Officer, HIPAA Security Officer, and Patient & Clinical Support Department to process legal records requests & investigations from state and federal agencies.* Standardized document fields, types and descriptions for digital archive placement/organization. Helped IT streamline how data fields work within constraints of EMR (electronic medical record).* Served as key partner with IT in managing securities, logins, and permissions for contracted copy service and 3rd parties (auditors & community users). Assisted with invoicing & reports to 3rd parties. Maintained excellent working relationships with all parties.* Participated in testing for EMR Application and Program updates & upgrades.* Acted as release of information subject matter expert: created & modified procedures and toolkits.* Assisted with employee training and process improvements.* Communicated empathetically with patients. Explained complex policies simply; offered compassionate listening & problem solving in delicate situations. Coached junior staff in methods of handling difficult conversations.* Processed records requests quickly & accurately, retrieved records for release.* Organized & streamlined processes for physical & cloud storage to stay within department budgets.* Collaborated on projects such as records recall, purging records, shred processes, scanning and implementation of EMR programs.* Coordinated CMS/HEDIS onsite & remote audit reviews.* Completed record audit requests for individuals, providers, and 3rd parties.* Scanned and indexed documents to appropriate record in the EMR. Ran quality assurance on these materials.* Stayed current on industry standards via trainings, webinars, etc.

Eugene, Oregon Area

Job title change from EMR Scanning/Indexing Trainer to Records Management Specialist. Same job duties apply from February 2012 to January 2019.

Eugene, Oregon

Previous title modified w/ additional duties:* Managed integrity of medical records systems including policy and procedure development, implementation, training, and review for EMR & paper chart record indexing. Including conducting user-tests of workflows and recommending changes to managers.* Discussed and evaluated training needs with employees, managers, and physicians. Coordinated and conducted medical records & release of information training as well as storage and shred procedures. * Served on document processing procedures review team: ensured staff was adequately trained & adhered to procedures.* Created curriculum and conducted in-service and other meetings & trainings.* Onboarded new medical records employees.* Shared organizational oversight w/ HIPAA Compliance Officer & legal for authorization forms, information notices, and materials to reflect current organization & legal requirements. Adapted forms based on patient feedback and changes in legal standards.* Worked with legal counsel, management, key departments, and committees on medical record legal practices & requirements, including appearances in court.* Served as IT department liaison managing permissions for company staff, business associates, and 3rd parties.* Participated in testing for EMR Application and Program updates/upgrades.* Stayed current on industry standards via trainings, webinars, etc.

Eugene, Oregon

* Monitored & managed scanning and indexing process.* Ran large (100+), small, and individual employee trainings. Regularly developed and adapted flexible training materials according to frequent changes in company policies.* Tested for EMR Application and Program updates/upgrades. AMBIR/TravelPro (bar scanners) and Canon, Fujitsu feeder/flatbed scanners used. Software includes GE-Centricity EMR & Document Management, ScandAllPro, Java, DR-C240 CaptureOnTouch, IC Chart.

Eugene, Oregon

* Digitized physical medical records, including data entry of document types and descriptions according to set organizational matrix.* Applied troubleshooting when issues arose in digitizing process.

Eugene, Oregon

* Filed documents, medical transcriptions and dictations. * Updated charts, monitored vaccine refrigerator temps and handled patient phone calls.* Liaison between front & back office.

Eugene, Oregon

* Alphabetized charts, retrieved records, sorted mail.

Eugene, Oregon Area

* Took phone calls, handled faxing and filing.* Light archival work.

Eugene, Oregon

* Created filing systems for Books & Courseware, Editorial, and Graphic Arts departments.* Created Archival systems and index databases for photos and CDs.* Took on multi-departmental cataloging projects.* Handled some formatting for online bookstore.* Maintained databases for invoice, book, and author information.* Responded to phone calls & emails, coordinated shipping & mailings.

Sisters, Oregon

* Faxing, filing, copying, phone calls. Physical filing system updates.