Remedied guest complaints and escalated serious issues to the restaurant manager for prompt resolution. Communicated with tact and diplomacy to resolve guest dissatisfaction.Observed guest needs throughout the dining experience, driving high-quality service.Answered phone calls to take reservations and address guest questions and concerns.Build and maintain strong relationships with VIP clients.Excellent verbal and written communication to convey information clearly and professionally.

Client Management: Assisting with client communication, and prospecting new clients and photographers.Model Management: Updating portfolios, attending photo shoots, coordinating castings, and facilitating communication between models and agency staff.Marketing and Promotion: Managing social media accounts, creating promotional content, and supporting events.Networking: Representing the agency at industry events and fashion shows.Research: Analyzing industry trends, identifying potential clients, and monitoring competitors.Photoshoot Support: Setting up equipment, organizing props, and providing assistance to photographers and models.Data Management: Updating model agency software with relevant data.Administrative Tasks: Answering phones, responding to emails, scheduling appointments, and maintaining filing systems.

Proactively secured placements for clients in prominent fashion and trend stories and editorials within major magazines such as Vogue, Elle, and others.Influencer Outreach and Gifting: Cultivated relationships with influencers and bloggers, coordinating outreach initiatives, and strategically gifting products to enhance brand recognition.Executed comprehensive social media strategies to bolster client presence and engagement across various platforms.Contributed to the planning and execution of successful events to showcase clients, ranging from product launches to fashion shows.Crafted compelling copy and pitches tailored for outreach to influencers and editors, ensuring a consistent and effective communication strategy. Ensured credit for placements garnered by the celebrity team, including designer information, and securing features in weekly/monthly magazines or online publications.Maintained a vigilant outlook for potential product placements across various media channels to capitalize on opportunities for client product exposure.

Managed Boys Lie social media accounts. Proficient with Instagram, TikTok, Twitter, Pinterest, and LinkedIn. Instagram / TikTok engagements and reachouts. Video content creation for Reels and TikTok. Photoshoot preparation and organization. Website preparation and upkeep via Shopify. Oversee/post listings on the Boys Lie Depop account. Event preparation. Administrative tasks.

Attend to the artist's personal needs, which may include meal planning, shopping, and other daily tasks.Coordinate VIP experiences for high-profile guests and fans attending concerts, ensuring their needs are met.Be available to assist VIP guests with any questions, concerns, or special requests.Collaborate with event organizers, venues, and security personnel to ensure a successful VIP experience.Handle ticketing, access passes, and seating arrangements for VIP attendees.

Documentation and reporting. Worked with front-of-house staff to move tables and adjust the seating to accommodate groups with special requestsTook reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times Cultivated positive guest relations by managing information and orchestrating speedy seating Maintained customer satisfaction and increased drink sales by directing customers to the bar area while waiting for tables.

Maximized customer satisfaction by assisting customers with completing purchases, locating items, and signing up for rewards programs Shared product knowledge with customers while offering personal recommendationsAnswered phone inquiries by providing quality service to customers, and associates