Karolina B Email and Phone Number

• Manage, monitor and maintain 5 star standards within clinic• Co-ordinate smooth running of clinic and handling any disruptions,• Monitoring compliance including general complaints, incidents and compliments• Maintaining client records in accordance with company procedures and data protection requirements, ensuring discretion and confidentiality at all times.• Running the reception and clinical services team, providing back up cover reception when required• Coaching, mentoring and training team members, Managing the professional development of the team• Running and analysing data and reports (e.g. daily and monthly KPI’s)• Ensure all clinic staff maintain proper records & follow protocols• Understanding of all Care Quality Commission (CQC) relations• Upholding and renewing licensing requirements• Assisting with recruitment and induction procedures• Managing responsibility for the overall budget and stock management• Organising marketing schemes, Digital Leadership Implementation and Social Media Marketing engagement• Organising business development events and new courses and trainings• Managing cleaning and maintenance works

• Managed the clinic's reception, kept the flow of patients moved smoothly and overall patient's coordination for three clinics at the same time, plus flawless presentation of the area• Ensured a positive patient journey in fast-paced environment and 'Walk-In' clinics service,for over 250 patients daily, and dealt promptly with any issues• Responsible for medical record documentation, help with filling patient’s medical formsand kept patient’s databases and payments up to date• Liaison service between the patients and doctors, ward staff and the various clinic’s departmentsas well as third parties• Trainer and mentor to new receptionists for their role with high and demanding standards at the clinic's in a fast-paced environment• Admin duties: monitored FOH team’s holidays and sicknesses, no-shows & cancellations,temporary receptionist coordination etc.• Coordinated stock checks, orders and coordinated monthly product incentives• Assisted and supported the Finance and Project Manager, Clinic Manager and Practice Managerin the day-to-day running of the clinics.

Medical tourism = Turystyka medyczna:• International patient’s coordinator with more than 100 plastic surgeries and health treatments confirmed.Zakres obowiązków:- obsługa klienta: umawianie wizyt we współpracy z lekarzami, udzielanie informacji na temat zabiegów,- obsługa mailowa lub telefoniczna klientów polskich i zagranicznych planujących leczenie, pobyty w SPA lub relaks w Polsce,- udzielanie podstawowych informacji na temat oferowanych usług medycznych,- współpraca z lekarzami, gabinetami i klinikami,- logistyka i organizacja pobytu dla pacjentów zagranicznych,- współpraca z innymi działami firmy.

• Managed and support clients with their daily activities and implemented new healing plans.

• Started as a Technical Assistant in Department of Scientific Information and got promoted for Technical Engineering Specialist in Chemical Safety Department in top ranked Polish scientific and research center that deals with issues related to public health, environmental health, and occupational medicine.Responsibilities:- Elaboration and maintenance of the documentation on maximum admissible concentration (MAC) and maximum admissible intensities (MAI) values for occupational exposure to chemical substances for the National Committee for MAC and MAI Values; organization of meetings of Expert Groups for MAC values;- Preparation of documentation for the threshold limit value (TLV) for occupational exposure to chemicals and organization of meetings of the Panel of Experts on TLV;- Developing guidelines for health risk assessment of carcinogens;- Preparation of International Chemical Safety Cards (ICSC);- Preparation of Material Safety Data Sheets for Substance/Mixture (MSDS);- Information regarding toxicity and hygienic assessment of harmful factors in the work environment;- Expertizing activities concerning the assessment of toxicity of chemicals for institutions from the country and organizational units of the Institute;- Participation and coordination of the international projects (e.g. CERACI - Cross-border Exposure characterisation for Risk Assessment in Chemical Incidents, with European Medicines Agency (EMA) based at Canary Wharf in London, Public Health England and Centre for Radiation, Chemical and Environmental Hazards, Health Protection Agency, RIVM from the Netherlands (National Institute for Public Health and the Environment, Ministry of Health, Welfare and Sport); - Collection of data on the toxic effects of hazardous agents in the work environment;- Member of Polish Association of Industrial Hygienists (PAIH), organization of symposia;- Participation in conferences and training sessions across the country and abroad.