. Supporting the international patients with concierge services, ensuring their needs are met with empathy and efficiency.. Increasing international patient confidence and satisfaction by generating positive feedback for thecompany's growth and strengthening alliances with providers involved in medical services.. Alerting doctors and office staff about patient symptoms, issues, and urgencies, allowing for timely and effective interventions.. Scheduling post-partum, consultations and navigating the necessary administrative processes.. Following international patients on their schedules.. To perform presentations about the “Have My Baby in Miami Program” to potential patients.

• Managed all employment and administrative contracts of the company, including lending with hospitals and public agencies, aiming to reduce costs through effective negotiations.• Led and supervised a team of 10 direct reports and 5 internal salespeople, monitoring performance andacting as a liaison between management and the Board of Directors.• Coordinated the Customer Service Sector in the back office, ensuring that all order processing and delivery was completed on time within requested deadlines.• Developed and implemented process improvements and streamlined workflows to increase efficiency,maximize productivity, and reduce overall costs.• Supervised after-sales operations, following up with customers, managing customer complaints andrequests, and promptly resolving issues to ensure customer satisfaction and increase customer retention.• Managed all Human Resources functions, including recruitment and selection processes, new employee onboarding, training and development, and performance management.• Administered employee payroll and benefits such as health insurance, dental insurance, meal vouchers, and transportation vouchers.

• Managed lease contracts for 60 commercial tenants and franchises located across the coast of Sao Paulo such as McDonald’s, Burger King, O Boticário, and Cacau Show, among others.• Developed and implemented sales and marketing strategies to develop and negotiate new business.• Collected monthly lease payments and followed up with tenants on overdue payments.• Interacted with tenant representatives and managers, negotiating and renegotiating leases contracts andrenewals, always seeking to obtain the best deal for the company.• Communicated with internal and external stakeholders in a professional manner to foster positive, long-lasting business relationships.