▪ Handles 100+ patient interactions per day, schedules patient appointments and procedures in a timely and accurate manner, and informs patients of any necessary preparation in accordance with established guidelines.▪ Assists patients with scheduling doctor’s appointments, prenatal and fitness class registration for Cook, DuPage, Lake and McHenry County.▪ Supports patients with physician and department referrals win collaboration with physician’s staff for patient care services and appointments.▪ Assist patients with insurance navigation, including commercial, market place, and Medicare/Medicaid plans▪ Provides excellent customer service to external county residents.

- Works as a part of a team with several Senior Case Managers to provide case management services.- Assists with scheduling Senior Case Manager’s home visits, interpreters, and organizes needed paperwork for client files.- Assists with client follow-ups in terms of client hospital/rehab stays along with updating client demographics and health changes when they occur.- Conducts assessments by phone to verify clients’ needs and eligibility for programs offered using screening tool. - Answers phone calls and provides specific resource information regarding social services to County residents and acts as an advocate when referrals are needed. - Assists Senior Case Managers with phone calls/emails and processing paperwork.

- Provided A.M. and after-school child care and services to children (age 5-11) and established trusting and nurturing relationships with children, their guardians and the community- Executed structured daily activities for children within the program, including tutoring services, activity groups, organized games, exercise groups and interpersonal and life skills education groups - As a senior staff member and site director, provided onsite training to new staff, supervision to counsellors, managed a small budget, assisted with program development, and furthered partnerships within the community and district 13 and 15 schools

• Planned, coordinated, and executed proper activities and fieldtrips for day camp participants (age 3-5)• Provided guidance to counsellor staff regarding proper implementation of activities and supervision of day camp participants - Maintained all paperwork pertinent to the job and provided ongoing evaluation of the camp program with weekly evaluations and gaining feedback from participant guardians. - Managed a small budget to ensure all activities, themes, meals and specialty programs were kept at their highest standards

- Served as a Teacher’s Aide for Intro to Preschool (ages 2.5-3)- Assisted the lead teacher in the implementation of the daily planned educational program and activities- Led activities, and re-teaching of concepts, as well as overall classroom management in the presence and absence of the classroom teacher- Assisted lead teacher with child portfolios, gathering anecdotes, work samples and photos of children’s work and recording progress of overall education standards being met

- Assisted residents facing personal, social, and economic hardship with referral services and resources - Provided outreach services and education at off-site locations informing the community of services available through both the Health and Services Division and other local social service organizations- Provided program assistance for seniors and residents with disabilities including transportation services, medical service coordination, and housing services- Conducted and assisted with home visits of elderly clients, assessing for eligibility of needs based services and general case management services

- Met with children individually providing developmentally appropriate therapeutic activities and services focusing on interpersonal skills, emotion recognition and regulation, self-esteem, and other life skills- Planned and provided therapeutic activities in the form of Art Therapy, Play Therapy, and general talk therapy - Assisted clients in group therapy that included both parenting and children’s groups - Aided and shadowed caseworkers in the transitional residence with general case management duties- Conducted quantitative research on aspects of service delivery and it’s affect on client financial gain overtime, and economic stability